Summary
Overview
Work History
Education
Skills
Timeline
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Tyler MacCallister

San Antonio,TX

Summary

Driven professional with a proven track record at Sam's Club, showcasing exceptional customer service excellence. Excelled in fostering teamwork, mentoring new hires, and improving safety and customer satisfaction. Demonstrated adaptability and a cooperative attitude, significantly enhancing team performance and operational efficiency.

Overview

6
6
years of professional experience

Work History

Lot Attendant

Sam's Club
06.2023 - Current
  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their visit.
  • Followed safety protocols for personal, guest and automobile safety.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Periodically disinfected carts preventing spread of disease.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
  • Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.
  • Increased safety by promptly reporting any damaged or unsafe carts for repair or replacement.

Cashier/Stocker Associate

Party City
08.2021 - 05.2023
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Stocked, tagged and displayed merchandise as required.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Operated POS terminals and cash drawer balancing.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Mentored new team members on sales software system operation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.

Team Member

Burger King
01.2019 - 08.2019
  • Assisted with inventory counts and stocking of merchandise.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Frequently inspected production area to verify proper equipment operation.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Received orders from customers and input into order management system.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.

Education

High School Diploma -

Clark High School
San Antonio, TX
06.2021

Psychology

Northwest Vista College
San Antonio, TX
12.2023

Skills

  • Advertising Techniques
  • Microsoft Office
  • Till Counting
  • Adaptable and Flexible
  • Customer Service Excellence
  • Merchandise Restocking
  • Reports
  • Cleaning and Sanitizing
  • Cooperative Attitude
  • Coaching and Mentoring

Timeline

Lot Attendant

Sam's Club
06.2023 - Current

Cashier/Stocker Associate

Party City
08.2021 - 05.2023

Team Member

Burger King
01.2019 - 08.2019

High School Diploma -

Clark High School

Psychology

Northwest Vista College

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Tyler MacCallister