Tyler MacCallister
San Antonio,TX
Summary
Driven professional with a proven track record at Sam's Club, showcasing exceptional customer service excellence. Excelled in fostering teamwork, mentoring new hires, and improving safety and customer satisfaction. Demonstrated adaptability and a cooperative attitude, significantly enhancing team performance and operational efficiency.
Overview
6
6
years of professional experience
Work History
Lot Attendant
Sam's Club
5055 Northwest Loop 410, San Antonio, TX 78229
06.2023 - Current
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their visit.
- Followed safety protocols for personal, guest and automobile safety.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Increased safety by promptly reporting any damaged or unsafe carts for repair or replacement.
Cashier/Stocker Associate
Party City
San Antonio, TX
08.2021 - 05.2023
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Stocked, tagged and displayed merchandise as required.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Operated POS terminals and cash drawer balancing.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Mentored new team members on sales software system operation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
Team Member
Burger King
Brentwood, CA
01.2019 - 08.2019
- Assisted with inventory counts and stocking of merchandise.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Frequently inspected production area to verify proper equipment operation.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Received orders from customers and input into order management system.
- Distributed food during busy peak periods to drive customer satisfaction.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Education
High School Diploma -
Clark High School
San Antonio, TX06.2021
Psychology
Northwest Vista College
San Antonio, TX12.2023
Skills
- Advertising Techniques
- Microsoft Office
- Till Counting
- Adaptable and Flexible
- Customer Service Excellence
- Merchandise Restocking
- Reports
- Cleaning and Sanitizing
- Cooperative Attitude
- Coaching and Mentoring
Timeline
Lot Attendant
Sam's Club
06.2023 - Current
Cashier/Stocker Associate
Party City
08.2021 - 05.2023
Team Member
Burger King
01.2019 - 08.2019
High School Diploma -
Clark High School
Psychology
Northwest Vista College