Tyler Mackinnon
Edmond,OK
Summary
As a Salesforce Certified Professional, I thrive in creating innovative solutions that help businesses streamline processes and enhance customer relationships. With hands-on experience in Salesforce platforms, I’m passionate about driving digital transformation, optimizing workflows, and delivering data-driven insights that enable teams to perform at their best.
Overview
10
10
years of professional experience
Work History
Service Desk Technician
TBS Factoring Service, LLC
Oklahoma City, United States
05.2021 - Current
- Tier 1, 2, and 3 Service Desk - Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
- Salesforce Administrator - Responsible for managing and optimizing Salesforce systems, including user and license management, support, training, reports, data management, and system upgrades. Ensured effective utilization of Salesforce tools, collaboration with stakeholders, and third-party vendors to meet organizational requirements while adhering to best practices.
- System Knowledge Base includes - Azure AD, Windows AD, Salesforce, Solarwinds, Jira, Confluence, Microsoft Admin Centers (Exchange, Entra, Sharepoint, etc.), Microsoft Products (Excel, Word, etc.), Talkdesk, Exclaimer Signature, Keeper, Ninja RMM service, Xmedius, Ezeep, Vsphere, Pager Duty, TalentLMS Admin. Splashtop Remote Service, NetSuite.
Bartender
Traditions Spirits
Norman
09.2014 - 06.2020
- Maintained a well-stocked bar by regularly checking inventory and placing orders for supplies.
- Provided bar staff with training and guidance, resulting in improved customer service standards.
- Conducted daily/weekly cleaning tasks to maintain an orderly, sanitary work environment.
Education
High School Diploma -
Deer Creek High School
05.2012
Salesforce Certified Administrator (SCA) -
Salesforce
09-2024
Skills
- Customer Service
- Time Management
- Learner's Mindset
- Attention To Detail
- Adaptability
References
References available upon request.
Timeline
Service Desk Technician
TBS Factoring Service, LLC
05.2021 - Current
Bartender
Traditions Spirits
09.2014 - 06.2020
High School Diploma -
Deer Creek High School
Salesforce Certified Administrator (SCA) -
Salesforce
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