Result focused. Goal Oriented. Customer service focused. Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Productivity & Management
-Upon the closing of one of our stores, I was chosen to catalog and transfer all remaining product and fixtures. Finished to completion 2 weeks before deadline.
-Oversaw 4 store renovations, working with several third parties, temp agencies and contractors to ensure the project was done to completion within our scheduled time limit.
-Oversaw a team of 15-20 for a month while running inventory throughout several stores in the company.
-Trained, developed, and supervised employees. Created specialized schedules and checklists to give each new hire a crash course into everything they'll need to know in their position, and created follow up courses to make sure they understood and embraced their role.
Customer Relations
-Established relationships & partnered with local business owners to fulfill their company needs.
-Worked on a personal level with my customers; creating Bridal Registries, accounts for housewarmings, college "pack and holds", etc. I built a very strong report with each registrant and continue to cater to their needs, continuing to generate growth for the business.
Documentation
-While serving as Receiving Lead, reviewed all paperwork to make sure counts and sku's were accurate.
-Programmed productivity logs daily to ensure each associate was working to a timely manner.
-As Operations Manager, routinely looked at inventory reports and catalogued each and every error for billing purposes. Checked our on hands daily to find items that were incorrectly received and find items that were not showing sales to ascertain why.