Tyler Marbury
Washington,DC
Summary
Dedicated and detail-oriented professional with a strong foundation in journalism and proven management skills. Adept at conducting thorough research, data analysis, and project coordination. Bringing a unique blend of storytelling prowess and organizational expertise to contribute effectively in management and customer-focused roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Allied Universal Security Services
Reston, VA
06.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Performed cost analysis for various projects to determine budget requirements.
- Performed bi-weekly payroll, set schedules and dealt with rule infractions.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
- Visited approximately 5 locations weekly to ensure each location as fully functional and operating effectively.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Recruited and trained over 200 employees to enable adherence to common standards and procedures.
- Developed operating budgets for each store and worked cooperatively with sites to limit overtime.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
Operations Manager
Focus Social Club
Washington, DC
12.2022 - 06.2023
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Developed and implemented operational policies and procedures to ensure compliance with company standards.
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Maintained accurate records of daily transactions, deposits, ticket sales, and memberships.
- Organized promotional events to attract new members and retain existing ones.
- Established strong relationships with vendors to secure favorable pricing on supplies needed for operations.
- Reviewed financial statements regularly to monitor performance against budget goals.
- Created marketing materials such as flyers, posters, banners., to promote special events and offers.
- Monitored inventory levels of food and beverage items in order to maintain adequate stock levels at all times.
- Analyzed data trends related to membership sign-ups and renewals in order to identify areas for improvement.
- Managed payroll process including tracking hours worked by staff members and calculating wages due.
- Conducted regular inspections of facilities to ensure cleanliness standards were met.
- Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.
- Developed strategies for increasing revenue opportunities through improved services or products offered.
Hotel Manager
citizenM
Washington, DC
07.2021 - 10.2022
- Fostered relationships with local businesses, organizations, and government entities to expand the company's partnerships and resources in DC.
- Ensured a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Ensured guest satisfaction through overseeing day to day operations, providing follow-up and implementing guest retention tactics when needed
- Coached and trained the team, developed and nurtured talent, provided feedback and monthly evaluations
- Sought out opportunities to generate revenue while providing added value to the guests
- Coordinated with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
- Managed stock in line with fluctuating levels of business, minimizing waste
- Built vendor relations and regularly audited invoicing for all hotel purchases and services received
Certified Restaurant Manager
Red Lobster Hospitality LLC
Laurel, MD
01.2018 - 06.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Education
Bachelor of Science - Broadcast Journalism
Bowie State University
12.2023
High School Diploma -
Laurel Highschool
05.2014
Some College (No Degree) -
Prince George's Community College
Upper Marlboro, MDSkills
- Customer Relationship Management
- Contract Review and Analysis
- Risk Management
- Communication Skills
- Negotiation Skills
- Research Skills
- Event Planning
- Networking
- Policy Knowledge
- Public Relations
- Problem Solving
- Data Analysis
- Organization
- Budget Management
- Adaptability
- Passion for Community Development
- Non-profit Experience
- Staff Training and Development
- Recruitment and Hiring
- Business Operations
- Software Proficiency (WinTeam, Icims, DOMO)
Certification
Servsafe certified - Expires 09/20/2025
T.I.P.S certified
CPR Certified
First Aid Certified
Accomplishments
- I spent 3 months in the Netherlands from March-May 2022 supporting the management operations of the Zuid citizenM property. During that time I became acquainted with European market and gained some invaluable non-profit experience. working with Ukranian refugees in partnership with citizenM and the city of Amsterdam.
Timeline
Operations Manager
Allied Universal Security Services
06.2023 - Current
Operations Manager
Focus Social Club
12.2022 - 06.2023
Hotel Manager
citizenM
07.2021 - 10.2022
Certified Restaurant Manager
Red Lobster Hospitality LLC
01.2018 - 06.2021
Bachelor of Science - Broadcast Journalism
Bowie State University
High School Diploma -
Laurel Highschool
Some College (No Degree) -
Prince George's Community College
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