Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Marquez

Gallup,NM

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Customer Service Executive

Shield leasing LLC
Gallup, NM
12.2021 - Current
  • Responded promptly to emails sent by customers seeking assistance.
  • Mentored junior team members and managed employee relationships.
  • Provided technical support when necessary to resolve complex problems.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Handled customer billing errors by researching issues in system and asking detailed questions.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Operated various office equipment such as scanners, printers. when required.
  • Maintained confidentiality of sensitive information entered into the system.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Caregiver

Dungarvin
Gallup, NM
10.2018 - 07.2020
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Contributed to case reviews of client status and progress.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Consulted with client care team to continually update care plans.
  • Assisted with meal planning to meet nutritional plans.
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Accompanied clients to social events such as movies or plays.
  • Built strong and trusting rapport with clients and loved ones.

Photographer's Assistant

Kenneth Brown Photography
Grants, NM
04.2016 - 01.2018
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Prepare prints for clients after receiving approval from the photographer.
  • Selected and assembled photography equipment and required backdrops.
  • Keep track of inventory levels of supplies such as film stock or memory cards.

Education

GED -

CNM
Rio Rancho, NM
11-2017

Skills

  • Customer Needs Assessment
  • Technical Support
  • Research Capabilities
  • Troubleshooting
  • Client Engagement
  • Customer Retention
  • Team Collaboration

Timeline

Customer Service Executive

Shield leasing LLC
12.2021 - Current

Caregiver

Dungarvin
10.2018 - 07.2020

Photographer's Assistant

Kenneth Brown Photography
04.2016 - 01.2018

GED -

CNM

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Tyler Marquez