Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tyler Marshall

Elmira,NY

Summary

Motivated and results-driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Seeking a challenging position where i can utilize my extensive experience in operations management and customer service. Eager to contribute to a dynamic team and develop new skills, with a focus on driving organizational success and personal growth.

Overview

19
19
years of professional experience

Work History

General Manager

Ithaca Bakery
Ithaca , NY
03.2015 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Tracked weekly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.

Assistant Manager

Pudgies Pizza And Sub Shops
Ithaca, NY
08.2014 - 02.2015
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.

General Manager

McDonald's
Ithaca, NY
09.2005 - 02.2012
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.

Education

High School Diploma -

Groton Central School
Groton, NY
01-2008

Skills

Technical Skills

  • Inventory Management
  • POS Systems
  • Budgeting and Financial Reporting
  • Data Analytics and Reporting
  • Food Safely and Sanitation
  • Cost Control and Reduction techniques

Managerial Skills

  • Team Leadership
  • Staff Training and Development
  • Conflict Resolution
  • Performance Management
  • Strategic Planning

Customer Service Skill

  • Customer Relationship Management
  • Complaint Resolution
  • Sales Techniques
  • Product Knowledge

Operational Skills

  • Quality Control
  • Scheduling
  • Payroll
  • Vendor Relations

Soft Skills

  • Communication
  • Problem-Solving
  • Time Management
  • Adaptability
  • Organizational Skills

References

References available upon request.

Timeline

General Manager

Ithaca Bakery
03.2015 - Current

Assistant Manager

Pudgies Pizza And Sub Shops
08.2014 - 02.2015

General Manager

McDonald's
09.2005 - 02.2012

High School Diploma -

Groton Central School

Similar Profiles

CREATE PROFILE
Tyler Marshall