Tyler Martin
Sperry,OK
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Specialist
OsecoElfabs
Broken Arrow, OK
06.2023 - 02.2024
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Performed regular maintenance checks on computer hardware components.
- Developed procedures for installation, configuration and testing of IT products.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Walked users through common phone hardware and software configurations to maximize service functionality.
- Trained new employees on the use of computer systems and programs.
- Diagnosed system malfunctions and provided troubleshooting assistance.
CPE Tech
Lumen
Tulsa, Oklahoma
02.2023 - 06.2023
- Successfully resolved technical issues for customers, achieving an average customer satisfaction rating of 98%
- Conducted installations and upgrades for CPE devices, resulting in a improvement in network reliability and reduction in service downtime.
- Leveraged SAP system to streamline equipment inventory management, resulting in a 40% reduction in inventory discrepancies and improving operational efficiency.
IT Infrastructure Specialist
Vital Energy
Tulsa, OK
12.2022 - 02.2023
- Coordinated Freight & equipment relocation projects
- Coordinated with vendors, facility management, and cross functional teams to ensure all necessary resources and support were available.
- Upgraded IT equipment, including laptops, monitors, chairs, and printers, increasing workers efficiency by 50%
- Developed solutions for software/hardware compatibility
- Spearheaded change of server specifications, resulting in a 70% efficiency increase in data-handling and processing capabilities
Education
Information Technology
WTI
Tulsa11.2022
Skills
- Technical Support
- Technical Troubleshooting
- Computer hardware (PC and laptop builds, configuration, and repair
- Mobile devices and desktop user security
- Virtual Machines(VMWare, Virtual box)
- Operating systems: Windows 7/81/10 and 11, Android, ISO
- MS Office Proficiency
- Remote administration
Certification
- Security+
- Network+
- Studying CCNA
Timeline
IT Support Specialist
OsecoElfabs
06.2023 - 02.2024
CPE Tech
Lumen
02.2023 - 06.2023
IT Infrastructure Specialist
Vital Energy
12.2022 - 02.2023
Information Technology
WTI
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