Tyler Martinelli
Lead Service Attendant
Seattle,WA
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Merchandiser
Republic National Distributing Company
03.2024 - Current
- Executed strategic merchandising plans to enhance visibility and appeal of wine and spirits, leading to 15% increase in sales across key retail accounts.
- Maintained and optimized product displays by ensuring accurate pricing, signage, and shelf organization, contributing to consistent increase in customer engagement.
- Trained new sales merchandisers on company policies, products, and best practices to ensure consistent high-quality performance across the team.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Conducted regular store visits to ensure proper execution of merchandising strategies, while maintaining a professional store appearance.
Tasting Room Associate
Chateau Ste. Michelle Winery
12.2023 - 03.2024
- Delivered exceptional customer experiences by warmly welcoming guests, expertly guiding them through personalized wine tastings, and educating them on unique nuances of various varietals, vineyard practices, and winemaking techniques.
- Efficiently managed sales transactions, consistently upselling premium products and promoting wine club memberships to drive customer loyalty and maximize revenue.
- Collaborated closely with management to stay informed about new releases, upcoming events, and changes in product offerings, ensuring seamless customer interactions.
- Assisted in training new team members on tasting room procedures, policies, and best practices for customer engagement.
Harvest Intern
Hedges Family Estate
08.2023 - 11.2023
- Executed tasks in cellar operations such as barrel cleaning, topping wine, blending different wine varieties, and ensuring equipment sanitation. Hands-on work on bottling line and ensuring efficient packaging of over 300 pallets of wine, along with participating in vineyard sampling, and measuring pH balance, sugar levels and acidity to ensure grapes from 5 vineyards are ready for picking.
- Actively participated in fruit processing and closely monitored wine in a 23 tank cellar while applying expertise in fermentation with yeast additions, pumpovers, and punchdowns.
- Enhanced productivity by expertly operating a forklift to weigh and load grape bins onto semi-trucks, ensuring timely delivery to the winery.
- Utilized skills in Microsoft excel to maintain accuracy in the daily harvest log to ensure accurate numbers for the vineyard manager and winemaker.
Cryptologic Technician
US Navy
09.2015 - 03.2023
- Facilitated seamless collaboration with unit leadership and immediate supervisors to strategically allocate task assignments among colleagues, guaranteeing the safety and optimal operational readiness of a 140-member Sailor department.
- Knowledgeable in conflict resolution techniques suitable for handling interactions among subordinates, peers, and superiors, exhibiting readiness to respond adeptly to impromptu or late-night taskings from leadership.
- Safeguarded communications by providing consistent device and network security. Tested equipment, networks and servers for signal strength and security vulnerabilities using specialized equipment.
Education
High School Diploma -
H. H. Ellis Technical High School
Danielson, CT 09.2007 - 06.2011
Certification
WSET Level 2
Timeline
Merchandiser
Republic National Distributing Company
03.2024 - Current
Tasting Room Associate
Chateau Ste. Michelle Winery
12.2023 - 03.2024
MAST 12
12-2023
Food Worker Card
12-2023
Harvest Intern
Hedges Family Estate
08.2023 - 11.2023
WSET Level 2
04-2019
Cryptologic Technician
US Navy
09.2015 - 03.2023
High School Diploma -
H. H. Ellis Technical High School
09.2007 - 06.2011