TYLER MARTINEZ
ALBUQUERQUE,NM
Summary
Proactively curious, and ambitious person seeking to improve team success and overall career mobility. Established and proven experience in diverse communication to problem solve and superior customer service skills. Hard worker and take pride in my work.
Experienced with leading consulting teams to deliver impactful business solutions. Utilizes project management skills to ensure timely and effective project execution. Track record of building strong client relationships and fostering collaborative team environments.
Overview
4
4
years of professional experience
Work History
Lead Consultant
FedEx Office - Presidents Club
06.2023 - Current
- Fast paced environment able to think quick on my feet. Daily use of excellent time management and multi-tasking skills.
- Sets up complex orders and performs multiple tasks at the same time.
- Manages production flow to ensure all production orders are done right and on time.
- Provide outstanding customer service and communication via emails or via phone calls.
- Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
Cashier/CSS
Dicks Sporting Goods
03.2022 - 08.2023
- Trained multiple cashiers on business operations.
- Became an accomplished Customer Service Specialist.
- Can confidently troubleshoot any problems and find the best possible solution to every interaction.
- Passionate about helping people.
- Adaptability and flexibility in learning new job skills quickly and efficiently.
Cashier/Stocker
Dollar Tree
08.2021 - 03.2022
- Provided outstanding customer service, constantly received positive surveys/feedback.
- Proficient in de-escalation techniques.
- Calm and collected under pressure.
Education
GED -
Central New Mexico Community College
Albuquerque, NMSkills
- Excellent communication and compassionate listening skills enable me to collaborate with customers, colleagues, and cross-functional teams to deliver high-quality results
- Ability to navigate computer programs like (Acrobat, Photoshop, MS Word, and MS PowerPoint)
Timeline
Lead Consultant
FedEx Office - Presidents Club
06.2023 - Current
Cashier/CSS
Dicks Sporting Goods
03.2022 - 08.2023
Cashier/Stocker
Dollar Tree
08.2021 - 03.2022
GED -
Central New Mexico Community College
Bravo Zulu Award for excellence
The Bravo Zulu Award at FedEx is a recognition program that acknowledges employees for outstanding performance beyond normal job expectations.