Tyler Matthews
Houston,TX
Summary
Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in [Skill] and [Skill]. Highly knowledgeable in latest information concerning [Area of expertise].
Overview
7
7
years of professional experience
Work History
Service Advisor
Firestone Complete Auto Care, BRO
Houston, TX
03.2023 - Current
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Upsold additional products or services when appropriate.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Worked collaboratively with team members to achieve goals.
- Consistently met or exceeded performance metrics and targets.
- Delivered exceptional service by empathizing with customer concerns.
- Attended regular team meetings to discuss best practices.
Service Advisor
National Tire and Battery
Houston, TX
08.2017 - 02.2021
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Used knowledge of services to recommend additional products and offerings to customers.
Education
High School Diploma -
Cypress Falls High School
Houston, TX06-2016
Skills
- Repairs Scheduling
- Quality Control
- Service Estimates
- Customer Retention
- Customer Service
- Computer Skills
- Service Recommendations
- Price Quoting
- Cost Estimation
- Data Entry
- Strong Work Ethic
- Customer consulting
- Excellent Communication
- Performance Goals
Timeline
Service Advisor
Firestone Complete Auto Care, BRO
03.2023 - Current
Service Advisor
National Tire and Battery
08.2017 - 02.2021
High School Diploma -
Cypress Falls High School
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