Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Work Availability
Timeline
Bartender

Tyler Mattocks

Germantown,MD

Summary

Versatile and dynamic professional with a proven track record in customer relations and administration. Skilled at enhancing customer experiences and streamlining operations for improved efficiency. Demonstrates exceptional multitasking capabilities and possesses strong skills in insurance verification. Thrives in fast-paced environments by consistently prioritizing client satisfaction and operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender

Live Casino Of Maryland
11.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Front Desk Patient Coordinator

Villa Dental
06.2023 - 10.2023
  • Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
  • Streamlined patient check-in process for faster and more accurate information gathering
  • Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
  • Enhanced office organization with effective filing systems, resulting in easier access to patient records.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Receptionist/Public Relations Coordinator

Bethesda Row Dental
02.2022 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Verified insurance and communicated coverage to staff and patients.
  • Participated in community events to promote services and engage with public.

Customer Service Representative

Retail Business Services, LLC
04.2020 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Mortgage Customer Service Representative

Wells Fargo Home Mortgage
04.2018 - 02.2020
  • Provided exceptional customer service while addressing inquiries regarding interest rate adjustments, payment options, and loan modifications.
  • Enhanced customer satisfaction levels by providing timely updates on loan status and addressing concerns promptly.
  • Coordinated with third-party vendors such as appraisers or title companies to ensure smooth transactions.
  • Reduced customer complaints by providing clear explanations of complex mortgage concepts and terminology.

Bartender

Marriott International, Inc.
05.2016 - 02.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Lead Server

IHOP
09.2014 - 04.2016
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

High School Diploma -

Seneca Valley High School
Germantown, MD

Skills

  • Insurance Verification
  • Office Administration;
  • Excellent multitasking & organization skills
  • Problem-solving skills
  • Nonprofit experience
  • Community Engagement
  • Marketing Communications
  • Customer Focus

Certification

CPR Certification

Personal Information

Authorized To Work: US

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bartender

Live Casino Of Maryland
11.2023 - Current

Front Desk Patient Coordinator

Villa Dental
06.2023 - 10.2023

Receptionist/Public Relations Coordinator

Bethesda Row Dental
02.2022 - 03.2023

Customer Service Representative

Retail Business Services, LLC
04.2020 - 01.2022

Mortgage Customer Service Representative

Wells Fargo Home Mortgage
04.2018 - 02.2020

Bartender

Marriott International, Inc.
05.2016 - 02.2018

Lead Server

IHOP
09.2014 - 04.2016

High School Diploma -

Seneca Valley High School

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Tyler Mattocks