Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Tyler Mattox

Lubbock,TX

Summary

Proven leader in the hospitality sector, adept at enhancing customer satisfaction and streamlining operations, notably at HEB Grocery Store. Skilled in food safety compliance and staff training, I excel in reducing waste and improving service quality. My continuous improvement mindset and attentive service have significantly boosted business outcomes and team performance. Flexible Fast Food Grill Cook eager to apply 16+ years of foodservice experience to contribute value to new role. Adept in providing efficient menu item preparation with focus on quality. Punctual Fry Cook holding 16+ years of experience working in food industry and ensuring customer loyalty by quickly satisfying customer and management needs. Works efficiently on multiple orders simultaneously. Diligent Kitchen Crew Member demonstrating exceptional work ethic and dependable nature shown across 16+ years of food service experience. Fast, dependable grill cook accustomed to working in high-tempo, high-volume kitchen environments. Hardworking and enthusiastic leader trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pit Master

HEB Grocery Store
09.2021 - 09.2024
  • Enhanced customer satisfaction by consistently delivering high-quality, flavorful barbecue dishes.
  • Streamlined kitchen operations for improved efficiency and reduced food waste.
  • Increased repeat business with exceptional customer service and attention to detail in food preparation.
  • Optimized cooking processes to maintain consistent flavors and textures across all dishes.
  • Assisted in inventory management, accurately tracking supplies and placing timely orders as needed.
  • Managed catering events from start to finish, including planning menus tailored to specific client needs while maintaining budget constraints.
  • Cleaned and maintained kitchen equipment regularly.
  • Restocked and rotated food items according to expiry dates to minimize waste.

Server Supervisor

Chuy's Tex-Mex Restaurant
08.2018 - 09.2021
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Head Cashier and Sales Floor Associate

Doc's Liquor Stores
07.2016 - 08.2018
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Head Bartender and Server Trainer

Hayashi Japanese
08.2016 - 06.2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Lead Bartender

Orlandos Italian Restaurant
06.2014 - 07.2016
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Education

High School Diploma -

Monterey High School
Lubbock, TX
05.2010

Skills

  • Continuous Improvement Mindset
  • Food Safety Compliance
  • Waste Reduction Strategies
  • Quality Assurance Practices
  • Catering Coordination
  • Meat Trimming Techniques
  • Smoke Flavor Profiling
  • Staff Training and Supervision
  • Alcohol Safety Knowledge
  • Attentive service
  • Cash handling expertise
  • Drink Pairing Knowledge
  • Quality Control Standards
  • Cash Handling
  • Suggestive Selling

Accomplishments

  • Stored food in designated areas and maintained organization.
  • Recognized for continuous commitment to the pitmaster role and duties
  • Trained 8 new kitchen team members.
  • Increased revenue 12% by implementing unique promotions.
  • Oversaw 8 employees in a bar bringing in $100,000 in monthly revenue.
  • Promoted to Lead Bartender after only 9 months for exceptional performance.
  • Trained and mentored 20+ employees.
  • Supervised team of 10+ staff members.

Certification

TABC Certification


Food Handlers License

Additional Information

I am a hardworking professional with 16+ years of restaurant and cashier experience looking to project myself into a more beneficial life for my family!

Timeline

Pit Master

HEB Grocery Store
09.2021 - 09.2024

Server Supervisor

Chuy's Tex-Mex Restaurant
08.2018 - 09.2021

Head Bartender and Server Trainer

Hayashi Japanese
08.2016 - 06.2018

Head Cashier and Sales Floor Associate

Doc's Liquor Stores
07.2016 - 08.2018

Lead Bartender

Orlandos Italian Restaurant
06.2014 - 07.2016

High School Diploma -

Monterey High School
Tyler Mattox