Tyler Mcauliffe
Chicago,IL
Summary
Accomplished Lead Bartender at Tin Lizzie Bar, adept in staff management and customer service, excelled in driving sales through suggestive selling and event coordination. Trained new hires, ensuring health codes compliance and enhancing customer satisfaction. Demonstrated exceptional ability in handling difficult customers, fostering a positive and collaborative team environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Lead Bartender
Tin Lizzie Bar
01.2021 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Giving confidence and teaching new bartenders effective ways to cut off drunk patrons, without the situation escalating.
Barista
Starbucks
09.2018 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Maine South
Park Ridge, ILSkills
- Customer service
- Staff management
- Suggestive selling
- Inventory
- Employee coaching
- Health codes compliance
- Menu memorization
- Event coordination
- Food handling certification
- New hire training
- Clear and effective communication
- Handling difficult customers
- Collaboration and teamwork
- Relationship building
Languages
English
Native or Bilingual
Timeline
Lead Bartender
Tin Lizzie Bar
01.2021 - Current
Barista
Starbucks
09.2018 - 12.2022
Maine South
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