Tyler McClain
Marietta,GA
Summary
Customer Service Representative that is motivated to maintain professionalism and contribute to company success. With 10+ years of experience in Customer Service, improving customer satisfaction is one of many goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Natural Hair Stylist
Touched By Tyler LLC
07.2015 - Current
- Hair Stylist providing Exceptional Customer Service
- Devote special emphasis to punctuality
- Monitor social media sources for industry trends
- Require consultations with each clients ensuring understanding in addition to providing unforgettable experiences
- Currently independently managing approximately 25 clients
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments
- Used social media platforms to promote salon and services
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Developed loyal following of clients by providing high-quality services
- Developed creative techniques to provide clients with latest hairstyles
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health
Customer Service Representative (Seasonal)
Williams & Sonoma
09.2019 - 01.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate
Macy's
10.2018 - 06.2019
- Began as seasonal employee, then was hired on full-time
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Maintained organized, presentable merchandise to drive continuous sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Prepared cash deposits up to $2000 with zero discrepancies
Customer Service Representative
Centene Corp./Peachstate Health Plan
12.2011 - 07.2015
- Provided health plan information to members in 10+ states
- Later moved on to providing benefit and claims information to providers
- Entered customer interaction details in company system to track requests, document problems and record solutions offered
- Answered constant flow of customer calls with up to 120 calls in queue per day
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted provider offices, claims department and NurseWise to resolve discrepancies and create effective solutions
- Described health benefits to customers, thoroughly explaining details and claim information
- Answered customer telephone calls promptly and in appropriate manner
Education
High School Diploma -
North Cobb High School
Skills
- Self starter
- Complaint resolution
- Good listening skills
- Professional telephone demeanor
- Customer relations
- Order processing
- Retail sales customer service
- Call center experience
- P>Active Listening
- P>Excellent Communication
Personal Information
Title: Client Care Specialist
References
References References can be furnished upon request.
Timeline
Customer Service Representative (Seasonal)
Williams & Sonoma
09.2019 - 01.2020
Sales Associate
Macy's
10.2018 - 06.2019
Natural Hair Stylist
Touched By Tyler LLC
07.2015 - Current
Customer Service Representative
Centene Corp./Peachstate Health Plan
12.2011 - 07.2015
High School Diploma -
North Cobb High School