Tyler McDonald
Deltona,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions while studying for Bachelor's degree in Psychology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Consultant
Trulieve
03.2021 - 03.2022
- Greeted and checked in 300+ patients daily and added them to a spreadsheet
- Consulted and provided the highest quality of customer service to give them relief with a 90% success rate
- Handled cash and debit transactions with 100% accuracy
- Coordinated between departments to fulfill orders at a high rate of volume in a timely manner with optimal patient satisfaction
- Orienting, coaching, and mentoring new and existing consultants at all aspects of the job
- Assist in overnight inventory duties, accepting product and updating inventory
- Delivery team member, delivering to over 300+ patients.
Aviation Administrator
U.S. Navy
05.2015 - 05.2019
- Managed 5,000+ separate records in physical and digital filing systems
- Trained 20+ personnel in completing required certifications with a 100% pass rate
- Mentored 20+ personnel in various aspects of required job duties and expectations
- Continued improving customer service skills by cultivating invaluable relationships with internal customers and external
- Up kept maintenance intervals of 4,000+ equipment valued at $1,000,000+ resulting in a 90% increase of successful maintenance being completed
- Updated a tracking system to include 1,500 additional pieces of equipment that were transferred to the rest of the Navy.
Deli Clerk
Publix Grocery Store
11.2013 - 05.2015
- Demonstrated superior skill in customer service which resulted in guests returning.
- Being recognized for going above and beyond to satisfy our guests' needs.
- Guided new employees on procedures pertaining to the food service industry and customer service that resulted in competent associates for the job.
- Managed high call and order volumes per customer request.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
Online08.2023
Associate of Arts - General Studies
University of Maryland Global Campus
Online05.2022
Skills
- Experienced with MS Office applications including Word, Outlook, and Excel
- Strong problem-solving organization and communication qualities
- Fast learner
- Adaptable
- Independent worker with attention to details
- Critical Thinker
- Active Listener
- Reading Comprehension
- Speaking
- Time Management
- Troubleshooting
- Interdisciplinary Collaboration
- Crisis Management
Certification
Six Sigma Green Belt Certificate, Norfolk, VA/ 2018
Timeline
Patient Consultant
Trulieve
03.2021 - 03.2022
Aviation Administrator
U.S. Navy
05.2015 - 05.2019
Deli Clerk
Publix Grocery Store
11.2013 - 05.2015
Bachelor of Science - Psychology
University of Maryland Global Campus
Associate of Arts - General Studies
University of Maryland Global Campus
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