Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tyler McFarland

Alpine,CA

Summary

Results-driven Guest Services Manager with expertise in staff training, quality assurance, and operational efficiency. Proven ability to enhance service delivery, optimize schedules, and conduct performance evaluations to ensure high customer satisfaction.

Overview

12
12
years of professional experience

Work History

Guest Services Manager

Viejas Casino & Resort
Alpine, California
03.2022 - Current
  • Trained new staff on customer service protocols to boost operational effectiveness.
  • Monitored customer service operations, ensuring consistent adherence to quality standards.
  • Identified improvement areas, optimizing overall efficiency across operations.
  • Prepared weekly schedules for guest service personnel, maximizing coverage and resource allocation.
  • Managed a team of over 40 valet parking attendants to maintain high service levels.
  • Facilitated VIP transportation services for guests, ensuring timely and professional experiences.
  • Conducted regular performance reviews for guest service staff members.

Supervisor Valet Operations

Viejas Casino & Resort
Alpine, CA
03.2020 - 03.2022
  • Supervised shift operations for valet team to ensure efficient service delivery.
  • Provided immediate feedback to valet drivers to enhance performance.
  • Resolved guest escalations and issues to maintain customer satisfaction.

Valet Runner

Viejas Casino & Resort
Alpine, California
03.2019 - 03.2020
  • Efficiently parked and retrieved vehicles in high-traffic areas.
  • Assisted guests with luggage and transportation needs in a timely manner.
  • Ensured positive experiences through effective communication with guests.

Customer Sales Representative

AT&T
Santee, California
06.2014 - 03.2019
  • Identified customer needs through engagement and recommended appropriate products.
  • Processed sales transactions efficiently with point-of-sale systems.
  • Enhanced customer purchasing decisions by providing detailed product knowledge.
  • Resolved customer inquiries promptly while maintaining professionalism.

Education

Bachelor of Arts - Journalism

San Diego State University
San Diego, CA
05-2021

Skills

  • Staff training and development
  • Quality assurance processes
  • Operational efficiency strategies
  • Performance evaluation techniques
  • Schedule management skills
  • Customer relationship management
  • VIP transportation coordination
  • Effective communication skills

Accomplishments

Viejas Eagle Award Winner 2020

Timeline

Guest Services Manager

Viejas Casino & Resort
03.2022 - Current

Supervisor Valet Operations

Viejas Casino & Resort
03.2020 - 03.2022

Valet Runner

Viejas Casino & Resort
03.2019 - 03.2020

Customer Sales Representative

AT&T
06.2014 - 03.2019

Bachelor of Arts - Journalism

San Diego State University
Tyler McFarland