Tyler McGranahan
Summary
Dedicated, passionate and reliable leader with great attention to detail. Communicated and preformed daily meetings with staff to insure quality and that all guests needs were met. Strong work ethics, along with motavation leadership and encouragement to all staff. My goal for myself and staff are excellence in quality, and guests satisfaction.
Overview
13
13
years of professional experience
Work History
General Manager
Aimbridge Hospitality
Brentwood, TN
11.2021 - 11.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Performed quality control inspections for guest rooms and public areas.
- Implemented cost-saving measures to reduce operating expenses.
- Established cleaning standards for all departments within the hotel property.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Provided support during special events such as conferences or conventions when necessary.
- Investigated incidents involving guests or employees that occurred within the hotel premises.
Complex Sales Manager
IHG Hotels
Jonesboro, AR
01.2020 - 11.2021
- Collaborated with marketing team on campaigns targeting potential clients in emerging markets.
- Revenue Management
- Determined price schedules and discount rates.
- Established ambitious goals for employees to promote achievement and surpass business targets.
AGM II/Housekeeping Manager
Hampton Inn & Suites By Hilton
Frisco, TX
12.2017 - 12.2020
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Performed quality control inspections for guest rooms and public areas.
- Increased Medallia cleanliness scores by 30 percent in my first year.
- Monthly linen inventory to monitor par levels
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Implemented cost-saving measures to reduce operating expenses.
- Established cleaning standards for all departments within the hotel property.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
AGM II/Housekeeping Manager
Drury Inn & Suites
Wichita, KS
01.2011 - 12.2017
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Performed quality control inspections for guest rooms and public areas.
- Assisted in budget preparation related to labor costs, materials and supplies expenses..
- Provided support during special events such as conferences or conventions when necessary.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Established cleaning standards for all departments within the hotel property.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Implemented cost-saving measures to reduce operating expenses.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Ensured compliance with safety regulations and health codes.
- Supervised, trained, evaluated and scheduled staff.
Skills
- Expense Control
- Supply Chain Management
- Staff Supervision
- Quality Management
- Branding
- Budget Development
- Problem Resolution
- Process Improvements
- Performance Evaluations
- Staff-Retention Programs
- Communication Skills
- Purchasing and Planning
- Customer Relations
- Staff Motivation
- Staff Training
- Training and Coaching
- Guest Relations
- Task Delegation
- Scheduling and Planning
Timeline
General Manager
Aimbridge Hospitality
11.2021 - 11.2023
Complex Sales Manager
IHG Hotels
01.2020 - 11.2021
AGM II/Housekeeping Manager
Hampton Inn & Suites By Hilton
12.2017 - 12.2020
AGM II/Housekeeping Manager
Drury Inn & Suites
01.2011 - 12.2017
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