Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler McLeod

Tallassee,AL

Summary

Highly skilled and results-oriented professional with extensive experience at McGriff Tire, adept in quality management and customer service excellence. Demonstrates strong organizational skills and a meticulous attention to detail, significantly enhancing operational efficiency. Proven track record in fostering client relations and executing workflow optimization. Committed to achieving and exceeding employer objectives through collaborative teamwork and innovative problem-solving.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Administrative Assistant

McGriff Tire
12.2022 - 07.2024
  • Maintained inventory of parts, supplies, and placed orders.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed phone and email correspondence
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

Warehouse Manager

McGriff Tire
07.2021 - 06.2022
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Conducted research to address shipping errors and packaging mistakes.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Service Writer

McGriff Tire
08.2020 - 07.2021
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Provided job status reports to promote quick and accurate service.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Logged work orders and change orders into Maddenco database to track job status.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and provided backup support for organizational leadership.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Sought ways to improve processes and services provided.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and backed up other customer service managers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained staff on operating procedures and company services.

Commercial Tire Technician

McGriff Tire
08.2018 - 08.2020
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Inspected and maintained equipment to limit operational disruptions.
  • Analyzed customer needs to recommend suitable tires for personalized requirements.
  • Maintained and managed tire and hardware inventory with regular stock assessments.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Assisted team by keeping shop tidy, clean, and free of safety hazards.
  • Used shop machinery to balance tires and align vehicles for optimal performance.
  • Repaired punctures by locating leaks, removing embedded objects, and patching holes.
  • Replaced inner tubes and repaired side walls when warranted.
  • Inflated tires to recommended pressure levels for tire and vehicle size.
  • Identified problems and replaced worn tires on variety of vehicles.
  • Evaluated tire tread depth and air pressure to verify proper tire inflation.
  • Educated customers about tire maintenance, repair and replacement.
  • Utilized specialized tools and equipment to safely remove and install tires.
  • Tested tires for wear, balance and overall condition.
  • Assisted customers with selecting correct brand, type and size of tire for vehicle.

Warehouse Worker

McGriff Tire
02.2018 - 08.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 150 pounds.
  • Managed warehouse operations and verified proper shipment procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Drove forklifts and other equipment to move materials.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Operated equipment while observing standard safety procedures.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.

Warehouse Associate

Knox Kershaw
05.2015 - 02.2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Performed inventory control, such as counting, and stocking merchandise.
  • Worked safely around moving machinery.
  • Consistently lifted materials weighing as much as 150 pounds.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Managed warehouse operations and verified proper shipment procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Assembled pallets and crates for secure transportation of materials.
  • Operated equipment while observing standard safety procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Maintained clean, orderly work environment free of hazards.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Warehouse Worker

Alcoholic Beverage Control
04.2014 - 05.2015
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean, orderly work environment free of hazards.
  • Managed warehouse operations and verified proper shipment procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Assisted in distribution of merchandise.
  • Assembled pallets and crates for secure transportation of materials.
  • Operated equipment while observing standard safety procedures.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Construction Laborer

Culpepper Construction
06.2013 - 02.2014
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Observed safety regulations on job sites to minimize accidents.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Operated power equipment to move materials and promote job efficiency.
  • Followed blueprints and diagrams to complete projects according to specifications.
  • Worked with contractors and other tradespeople to meet project specifications and deadlines.
  • Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated forklifts and boom lifts to complete various tasks.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Helped with door and window installations.
  • Installed drywall, siding and other structural components.
  • Used variety of hand and power tools to complete tasks.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Loaded and unloaded materials onto trucks and trailers.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Managed safe and efficient use of tools and equipment on construction sites.

Butcher

Piggly Wiggly Supermarket
04.2013 - 06.2013

Packaged and weighed products for customers and supported individual product selection process.

  • Greeted and interacted with diverse customer base, serving needs on individual basis.
  • Prepared meats for different cooking methods, maintaining cultural relevancy and catering to customers.
  • Rotated products to prevent meat spoilage and loss of resources.
  • Educated customers on benefits of specific types and cuts of meat for desired dishes.
  • Followed strict food safety protocol as outlined by Alabama food handling guidelines.
  • Ground, cut and arranged various meat products for sale.
  • Wrote, printed and displayed signs for customer information.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Identified cuts of meat, grading and pricing accordingly.
  • Labeled meat items clearly and accurately with allergen information and expiration dates.
  • Replenished butcher counter displays to maintain fresh, appealing produce.

Property Manager

Arlington Lodge Motel
09.2012 - 11.2012
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state, and federal regulations.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Cut trees and shrubs to shape and maintain landscape.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.

Machine Operator

Amtech Systems
05.2011 - 11.2012
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Complied with company and OSHA safety rules and regulations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Quickly shut down equipment in emergency situations following protocols.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
  • Operated and controlled wire cutting, terminating, and print jet equipment.

Sales Associate

Spencer's Gifts
12.2010 - 05.2011
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

Elmore County High School
Eclectic, AL
05.2010

Skills

  • Quality Assurance
  • Database Management
  • Research
  • Travel Coordination
  • Data Entry
  • Filing
  • Invoice Processing
  • Workflow Optimization
  • Internal Communications
  • Internet Research
  • Meeting Arrangements
  • Multi-Line Phone Systems
  • Project Planning
  • Meticulous attention to detail
  • Business Correspondence
  • Database entry
  • Professional and mature
  • Supervising staff
  • Multi-line phone proficiency
  • Critical Thinking
  • Resourceful
  • Microsoft Outlook
  • Document retrieval
  • OSHA Compliance
  • Policy and procedure modification
  • Documentation and control
  • Computer Skills
  • Client Relations
  • Coordinating schedules
  • Customer service expertise
  • Product and service knowledge
  • Estimating
  • Strong Organization
  • Sales Transactions
  • Order Preparation
  • Technical knowledge
  • Schedule Coordination
  • Invoice Verification
  • Communicating with clients
  • Equipment Repair
  • Operating mowers and tractors
  • Waste Management
  • Equipment Maintenance
  • Lifts 150 pounds
  • Maintenance Management
  • Field Marking
  • Problem-Solving
  • Work Planning and Prioritization
  • Repairs and maintenance
  • Adaptability and Dependability
  • Site Safety
  • Power tool proficiency
  • Hand tool expertise
  • Maintaining equipment
  • Inclement Weather Tolerance
  • Equipment Troubleshooting
  • Teamwork and Collaboration
  • Customer service and assistance
  • Work Orders
  • Heavy Lifting
  • Safety Compliance
  • Basic Carpentry
  • Project Management
  • Cost Reduction
  • Staff Management
  • Floor Space Maximization
  • Budget Management
  • Documentation
  • Route Optimization
  • Space Planning
  • Inventory Management
  • Vendor Relationship Management
  • Interpersonal Relationships
  • Operations Planning
  • Shipping and receiving
  • Warehouse Operations
  • Supplies inventory
  • Inventory and Stocking
  • Safety standards
  • Facility Maintenance
  • Billing and Invoicing
  • Conflict Resolution
  • Warehouse Logistics
  • Operations Management
  • Resource Allocation
  • Collaborative Teamwork
  • Customer care
  • Staff Supervision
  • Forklift Operations
  • Order picking and processing
  • Quality Management
  • Delegating Work

Certification

  • Licensed Forklift Operator - 2015-current
  • TIA Certified - 2018-current

Timeline

Administrative Assistant

McGriff Tire
12.2022 - 07.2024

Warehouse Manager

McGriff Tire
07.2021 - 06.2022

Service Writer

McGriff Tire
08.2020 - 07.2021

Commercial Tire Technician

McGriff Tire
08.2018 - 08.2020

Warehouse Worker

McGriff Tire
02.2018 - 08.2018

Warehouse Associate

Knox Kershaw
05.2015 - 02.2018

Warehouse Worker

Alcoholic Beverage Control
04.2014 - 05.2015

Construction Laborer

Culpepper Construction
06.2013 - 02.2014

Butcher

Piggly Wiggly Supermarket
04.2013 - 06.2013

Property Manager

Arlington Lodge Motel
09.2012 - 11.2012

Machine Operator

Amtech Systems
05.2011 - 11.2012

Sales Associate

Spencer's Gifts
12.2010 - 05.2011

High School Diploma -

Elmore County High School
Tyler McLeod