Tyler Mercer
San Diego,CA
Summary
Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Offers strong relationship-building and problem-solving abilities. Thrives in a fast-paced environment. Passionate about hospitality and helping others.
Overview
8
8
years of professional experience
Work History
Delivery Associate
Arisa Logistics LCC
05.2023 - 11.2023
- Enhanced delivery efficiency by optimizing route planning and time management.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
- Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
Sales Associate
Shift Operations LLC
01.2021 - 01.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance and offering support as needed.
- Handled loan transactions efficiently while adhering to company loan handling policies, ensuring accuracy in all financial exchanges.
Server
California Pizza Kitchen
12.2015 - 08.2021
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
B.S. in Business Administration - Marketing
California State University
San Marcos, CA12.2024
Skills
- Extensive Software Experience
- Customer Service
- Attention to Detail
- Teamwork Abilities
- Conflict Resolution
- Time Management
- Documentation and Reporting
- Attention to Confidentiality
- Empathetic Communication
hobbies and interests
- Health and Fitness
- Camping, Hiking, Biking
- Piano, Guitar, Singing
- Devoted to Serving the Greater San Diego International Christian Church
Timeline
Delivery Associate
Arisa Logistics LCC
05.2023 - 11.2023
Sales Associate
Shift Operations LLC
01.2021 - 01.2022
Server
California Pizza Kitchen
12.2015 - 08.2021
B.S. in Business Administration - Marketing
California State University
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