Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Maintained knowledge of sales and promotions, return policies, and security practices.
Helped customers find specific products, answered questions, and offered product advice.
Built and maintained relationships with peers and upper management to drive team success.
Networking Intern
Brandenburg Telephone Company
Elizabethtown, Kentucky
05.2020 - 08.2021
This BBTEL internship was established through EC3 during my senior year of high school, where I managed firmware updates and router configurations to improve network performance and security.
My tasks included backing up configurations, applying firmware updates, and reconfiguring settings, such as Wi-Fi and security protocols. I also conducted tests to ensure stable connectivity and regularly optimized network settings to adapt to evolving needs.
Monitored network performance and identified potential areas of improvement. Maintained knowledge base documents about common IT problems and their solutions.
Documented faulty routers by evaluating local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Education
Bachelor of Science - Computer Information Technology
Western Kentucky University
Bowling Green, KY
12-2026
Bachelor of Science - Computer Networking And Telecommunications
Elizabethtown Community And Technical College
Elizabethtown, KY
05-2025
Skills
Customer Service
Teamwork and Collaboration
Verbal/Written Communication
Policy and Procedure Adherence
Time Management
Problem-Solving
Troubleshooting
Leadership
Accomplishments
Eagle Scout Leadership Project – Rineyville, KY, December 2020
Led the construction of a walkway connecting Rineyville School to Rineyville Park, improving community safety and accessibility for students and families.
Managed the full project lifecycle: planned logistics, organized volunteers, secured materials, and coordinated with local officials and stakeholders.
Addressed unexpected challenges by adjusting project plans and managing volunteer availability, which strengthened my problem-solving and adaptability in a leadership role.
Strengthened communication and collaboration skills through engaging with diverse community members, deepening my commitment to civic responsibility and teamwork.
Windows Server 2016 Lab Experience 2023-2025
Configured core server roles including Active Directory, DHCP, DNS, and Group Policy to simulate real-world enterprise environments.
Managed file and print services by setting NTFS permissions and sharing folders across a networked system.
Created and maintained virtual machines using Hyper-V, including the setup of virtual switches, checkpoints, and system snapshots.
Gained hands-on experience in server administration, user management, and PowerShell scripting for automation and troubleshooting.
Certification
Microsoft Office Specialist: Microsoft Excel 2016 issued in August 2022
Microsoft Windows Server Administration Fundamentals issued in February 2022
CompTIA IT Fundamentals issued in November 2021
MTA: Mobility and Device Fundamentals issued in September 2021
Windows Operating System Fundamentals issued in June 2021
Timeline
Inbound Expert
Target
12.2022 - Current
Networking Intern
Brandenburg Telephone Company
05.2020 - 08.2021
Bachelor of Science - Computer Information Technology
Western Kentucky University
Bachelor of Science - Computer Networking And Telecommunications