Tyler Miles
BILOXI,Mississippi
Summary
Performance-oriented Sales Leader offering exceptional record of achievement. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
8
8
years of professional experience
Work History
Regional Sales Manager
WXXV
04.2023 - Current
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
Marketing Consultant
WXXV
10.2021 - 03.2023
- Planned and executed events and marketing programs to increase qualified leads.
- Achieved client vision and marketing objectives by collaborating with various departments.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Directed marketing plans for clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
Tech Support Specialist
Intuit
01.2021 - 10.2021
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
General Manager (GM)
The Break Room
05.2018 - 11.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Completed orders and organized product deliveries to meet customer timetables.
- Strategically planned and implemented social media content and campaigns using complex editorial calendar.
- Created content strategies for digital media.
- Designed, implemented, and enhanced national marketing initiatives to maximize outreach and product sales.
Sales Associate
EZvapors
11.2015 - 05.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding accessories and proper care for merchandise.
- Prepared large cash deposits with zero discrepancies.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Associate of Arts - Business Administration And Management
Mississippi Gulf Coast Community College
Gautier05.2016
Bachelor of Science - Marketing
University of Southern Mississippi
Long Beach05.2018
Skills
- New Account Development
- Negotiation and Persuasion
- Sales Lifecycle Management
- Deal Closing
- Project Management
- Forecasting and Reporting
- Trend Analysis
- Staff Training
- Direct Sales
- Staff Management
- Order Management
- Analytical Thinking
Timeline
Regional Sales Manager
WXXV
04.2023 - Current
Marketing Consultant
WXXV
10.2021 - 03.2023
Tech Support Specialist
Intuit
01.2021 - 10.2021
General Manager (GM)
The Break Room
05.2018 - 11.2020
Sales Associate
EZvapors
11.2015 - 05.2018
Associate of Arts - Business Administration And Management
Mississippi Gulf Coast Community College
Bachelor of Science - Marketing
University of Southern Mississippi
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