Tyler Miller
Summary
Focused Ride Operator follows procedures and protocols to maximize safety. Detail-oriented individual with great communication and team collaboration skills. Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.
Overview
2
2
years of professional experience
Work History
Ride Operator
SeaWorld Parks & Resorts
02.2023 - Current
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
- Streamlined the loading process by directing riders effectively onto their designated seats or platforms swiftly but safely.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Trained new ride operators on safety procedures and ride operations.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Sales Assistant
Milcarsky's Appliance Centre
06.2022 - 08.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
High School Diploma -
Hagerty High School
Oviedo, FL05.2022
Skills
- Emergency Evacuation Procedures
- Safety Monitoring
- Team Training
- Multitasking
- First Aid/ CPR Training
- Safety Management
- Attention to Detail
- Critical Thinking
- Safety Reporting
- Ride Operations
- Customer Service
- Ticket Collection
Timeline
Ride Operator
SeaWorld Parks & Resorts
02.2023 - Current
Sales Assistant
Milcarsky's Appliance Centre
06.2022 - 08.2022
High School Diploma -
Hagerty High School
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