Tyler Miller
Pagosa Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture
Overview
21
21
years of professional experience
1
1
Certification
Work History
Directing Manager-The Guest House at Keyah Grande
Keyah Grande
12.2018 - 03.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Accomplished multiple tasks within established timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
Sales Representative
Morehart Murphy Auto Center
Durango, CO
01.2013 - 12.2018
- Engaged in friendly conversation with customer to better uncover individual needs.
- Responded to customer enquiries via telephone and email.
- Increased customer satisfaction by providing personalized and attentive service to each client.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Participated in regular sales training sessions, consistently improving skills and knowledge base.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Utilized CRM software effectively for tracking leads, managing contacts, and scheduling appointments.
Sales& Finance
Tarpley Rv
01.2018 - 07.2018
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Assessed loan portfolios for compliance with underwriting policies.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Assisted customers with completing loan applications and other paperwork.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
Corrections Technician
Southwest Colorado Community Corrections
04.2008 - 04.2012
- Contributed to a reduction in contraband by conducting thorough searches of incoming mail and packages.
- Developed strong rapport with inmates through respectful interactions, contributing to a more harmonious living environment within the facility.
- Collaborated with probation and parole officers to monitor inmates'' progress and ensure a smooth transition upon release.
- Enhanced facility security by conducting regular inmate headcounts and cell searches.
- Maintained order within the correctional facility through consistent enforcement of rules and regulations.
- Conducted Uranalysis and Breathalyzer tests on inmates and clients.
Front Office Manager
Ocean Properties Hotels Resorts
01.2003 - 02.2007
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
Bachelor of Arts - Anthropology
University of Northern Colorado
Greeley, CO05.2003
Skills
- Documentation And Reporting
- Scheduling and Coordinating
- Negotiation
- Expense Tracking
- Managing Operations and Efficiency
- Sales Techniques
- Customer Relations
- Supervision and leadership
- Microsoft Word
- Idea Development and Brainstorming
- Computer Skills
Certification
- Licensed Property and Casualty Producer, Allstate Insurance
- Certified MLB Umpire, Wendlested umpire School
Timeline
Directing Manager-The Guest House at Keyah Grande
Keyah Grande
12.2018 - 03.2024
Sales& Finance
Tarpley Rv
01.2018 - 07.2018
Sales Representative
Morehart Murphy Auto Center
01.2013 - 12.2018
Corrections Technician
Southwest Colorado Community Corrections
04.2008 - 04.2012
Front Office Manager
Ocean Properties Hotels Resorts
01.2003 - 02.2007
Bachelor of Arts - Anthropology
University of Northern Colorado
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