I am an avid outdoorsman with the determination to excel within the fishing industry through my extensive knowledge of Eagle Claw products. Motivated individual with experience in sales, an emphasis on providing strong and effective communication, and the desire to maximize sales through the use of my interpersonal skills with the goal of providing superior customer service. I am eager to grow within an established organization while bringing new ideas to the table.
Overview
7
7
years of professional experience
Work History
Sales Lead
Daltile Sales Service Center
08.2021 - Current
Trained, coached, and mentored new sales associates for maximum performance.
Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
Used POS system to process sales, returns, online orders, and gift card activations.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Managed key accounts with a focus on maintaining long-term partnerships and maximizing revenue potential.
Developed and maintained strong working relationships with professionals within assigned territory.
Participated in store meetings and product training sessions to understand and sell items.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Developed and maintained knowledge of current sales and promotions.
Construction Project Manager
BDT Contractors
02.2020 - 08.2021
Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
Put together estimates, specifications, and other project documents.
Held construction progress and regular status meetings with project team.
Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
Established successful relationships with clients, leading to repeat business and positive referrals.
Scheduling Manager
Images Flooring
02.2017 - 02.2021
Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
Confirmed installer appointments via telephone and email to inform of appropriate preparations needed prior to job start.
Served as central point of contact for all outside vendors.
Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
Education
Bachelor of Arts - Liberal Arts - Business Administration
Colorado State University
Fort Collins, CO
12.2016
High School Diploma -
Broomfield High School
Broomfield, CO
05.2010
Skills
Client Relationship Building
Cross-selling techniques
Sales Planning
Lead Generation
Customer Retention
Account Management
Competitor Analysis
Team Leadership
Goal-Oriented
Bilingual - Spanish
Timeline
Sales Lead
Daltile Sales Service Center
08.2021 - Current
Construction Project Manager
BDT Contractors
02.2020 - 08.2021
Scheduling Manager
Images Flooring
02.2017 - 02.2021
Bachelor of Arts - Liberal Arts - Business Administration
Customer Service Representative/Inventory Specialist at Daltile Sales Service CenterCustomer Service Representative/Inventory Specialist at Daltile Sales Service Center