Tyler Mitchell
Beaverton,United
Summary
Collaborative Business Analyst experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Experienced in development of training and implementation work plans for multiple Software-as-a-Service (SaaS) solutions.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Senior Business Analyst
Department Of Human Services
Salem, OR
11.2021 - Current
- Maintained project schedules by managing timelines and making proactive adjustments.
- Identified and resolved risk issues in project proposals, mitigating potential project delays.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Worked with central management to identify, plan, align and address training needs of 40,000 end users.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Identified and resolved risk issues in project proposals, mitigating potential project delays.
Project Business Analyst
Department Of Human Services
Salem, OR
04.2018 - 10.2021
- Maintained project schedules by managing timelines and making proactive adjustments.
- Participated in interviews with key business users to collect information on business processes and technical/user requirements.
- Mapped business processes to examine business flow and identify system implementation opportunities.
- Performed all communications related activities on 3 large-scale projects, including field engagements through meetings, webinars, and flyers.
- Facilitated meetings with organizational leadership to identify system changes to improve user experience and further meet business needs.
Information Technology Analyst
Hope Orthopedics of Oregon
Salem, OR
10.2015 - 04.2018
- Provided on-site technical support for 100 employees.
- Improved Electronic Health Records system by adding new features and infrastructure.
- Created and facilitated staff training during implementation of system enhancements and improvements.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Evaluated and adopted new technologies to address changing industry needs.
- Collaborated closely with upper management to drive strategy through development and implementation of new system enhancements.
IT Support Specialist
Quiktrak
Beaverton, OR
06.2014 - 10.2015
- Delivered on-site technical support for 200 employees.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Helped streamline repair processes and update procedures for support consistency.
- Offered new customers training to reduce frustration and improve customer satisfaction.
Accounts Coordinator
Quiktrak
Beaverton, OR
10.2013 - 06.2014
- Optimized organizational processes by effectively managing roughly 100 contractor schedules while working to meet budget goals.
- Effectively collaborated with supervisors and team members to understand customer and business needs and bring levels within desired tolerances.
- Successfully met organizational needs regarding contractor scheduling and pay for large mid-west region within monthly timelines.
Education
Bachelor of Arts - English
University of Oregon
Eugene, OR06.2013
Skills
- Executive-Level Presentations
- Templates Management
- Recommendations for Action
- Business Requirements
- Customer Communication
- Process Flow Diagram Creation
- Prosci Change Management
- Presentations and Decks
Certification
- Prosci Certified Change Practitioner
Timeline
Senior Business Analyst
Department Of Human Services
11.2021 - Current
Project Business Analyst
Department Of Human Services
04.2018 - 10.2021
Information Technology Analyst
Hope Orthopedics of Oregon
10.2015 - 04.2018
IT Support Specialist
Quiktrak
06.2014 - 10.2015
Accounts Coordinator
Quiktrak
10.2013 - 06.2014
Bachelor of Arts - English
University of Oregon
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