Tyler Monroe
Pensacola
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
The Jellyfish - Seafood Restaurant and Bar
06.2025 - 09.2025
- Cultivated warm relationships with regular customers.
- Handled, on average, up to five different tables at a time each night in a fast-paced environment.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Catering Assistant
Conchitas Llc
03.2025 - 03.2025
- Oversaw cleanup operations post-events, ensuring compliance with health and safety regulations.
- Provided friendly, courteous service to create memorable moments for guests.
- Collaborated with team members to execute seamless catering events for clients.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
Server
Chilis's Bar and Grill
10.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served lunch and dinner to 50-100 customers each shift at a national chain restaurant.
Busser
McGuire's Irish Pub
02.2021 - 04.2021
- Maintained cleanliness of dining areas, ensuring optimal guest experience and adherence to health standards.
- Assisted servers by promptly clearing and resetting tables, enhancing workflow efficiency.
- Monitored inventory levels of tableware and supplies, facilitating smooth operations throughout shifts.
Server
Saltwater Restaurants
05.2020 - 08.2024
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed table settings and maintained cleanliness throughout service shifts.
- Resolved guest complaints promptly to enhance overall dining experience.
- Provided recommendations on menu items, enhancing guest satisfaction and sales opportunities.
- Trained new servers on menu offerings, service standards, and operational procedures.
Education
Bachelor of Science - General Business
The University of West Florida
Pensacola, FL05-2025
Associate of Science - General Studies
Northwest Florida State College
Niceville, FL05-2023
High School Diploma -
Choctawhatchee High School
Fort Walton Beach, FL06-2021
Skills
- Conflict resolution
- Hospitality service expertise
- Sales techniques
- Team collaboration
- Exceptional customer service
- Upselling techniques
- POS system operation
Timeline
Server
The Jellyfish - Seafood Restaurant and Bar
06.2025 - 09.2025
Catering Assistant
Conchitas Llc
03.2025 - 03.2025
Server
Chilis's Bar and Grill
10.2024 - 05.2025
Busser
McGuire's Irish Pub
02.2021 - 04.2021
Server
Saltwater Restaurants
05.2020 - 08.2024
Bachelor of Science - General Business
The University of West Florida
Associate of Science - General Studies
Northwest Florida State College
High School Diploma -
Choctawhatchee High School