Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tyler Morrow

Warren,MI

Summary

Organized personality seeking to bring potential and costumer service expertise to an exciting administrative team. Reliable and hardworking with excellent communication skills and proven ability to manage projects successfully. Focused on providing on-time and accurate departmental support.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

The Hampton Inn Hotel & Suites
Warren, MI
07.2018 - 11.2018
  • Oversaw fast-paced front desk operations with as many as 100+ nightly guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collaborated with Housekeeping and Hampton team members to handle guest requirements from check-in through check-out.
  • Used OnQ to process reservations, check-ins and check-outs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Entered customer data using OnQ software and updated information whenever patrons changed rooms.
  • Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers.

Waitress/Hostess/Cashier

Leo's Coney Island
Sterling Heights, MI
05.2018 - 08.2018
  • Cleaned and disinfected kitchen area including floors, work tables, tools and equipment.
  • Answered telephones and completed financial transactions for other team members.
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs.
  • Clarified guest concerns and issues, taking action to rectify problems and improve guest satisfaction.
  • Delivered orders to tables within acceptable time frames and according to requested specifications.

Waitress/Hostess/Cashier

Red Robin Gourmet Burgers
Roseville, MI
08.2017 - 04.2018
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers.
  • Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
  • Visited new customers within 5 minutes to make introductions, discuss specials, take drink orders and build and immediate positive connection with guests.
  • Applied communication and problem-solving skills to resolve customer complaints and promote brand loyalty.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Cleaned and disinfected kitchen area including floors, work tables, tools and equipment.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

Hostess/Busser

Outback Steakhouse
Southfield, MI
06.2017 - 08.2017
  • Planned and executed 30 -guest parties by organizing menus, spaces and special requests.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Took information about guests’ party size, led to seating, offered menus and silverware.
  • Answered customer questions about hours, seating and Menu information.
  • Monitored seating area and checked restrooms every hour to keep spotless.
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 80%.

Education

High School Diploma - undefined

Paul K. Cousino High School
Warren, MI
2017

Skills

  • Staff management
  • Administrative support
  • Social perceptiveness
  • Problem-solving skills
  • Telephone etiquette
  • Strategic planning
  • Decision-making abilities
  • Verbal and written communication
  • Customer service

Accomplishments

 I became A host of my own radio show through my local radio station WPHS Warrren (89.1FM)  Where I made and delivered my own talk sets and made all the music playlist. After becoming so invloved in my local radio station I applied for job as their music director.- not long after I got news I had landed the job! 

  As a music director I took on a lot of the station's responsibilities such as talking to representatives that sent new music to our staion every month, deciding what music would make it on air and what was chosen to be discarded. I kept my postion as Music director from August 2016 till until I graduated high school.

Timeline

Front Desk Receptionist

The Hampton Inn Hotel & Suites
07.2018 - 11.2018

Waitress/Hostess/Cashier

Leo's Coney Island
05.2018 - 08.2018

Waitress/Hostess/Cashier

Red Robin Gourmet Burgers
08.2017 - 04.2018

Hostess/Busser

Outback Steakhouse
06.2017 - 08.2017

High School Diploma - undefined

Paul K. Cousino High School

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Tyler Morrow