Tyler Mortensen Hayes
Summary
Motivated academic professional passionate about empowering students to achieve their academic and professional goals. Committed to promoting access to higher education, fostering strong relationships between universities and their communities, and supporting student success. Offering exceptional communication, organization, and interpersonal skills to enhance collaboration and strengthen enrollment efforts.
Overview
8
8
years of professional experience
Work History
Graduate Instructor
University of New Mexico
08.2020 - 05.2023
- Designed and taught courses in English composition, technical/professional writing, and creative writing.
- Taught in various modes (face-to-face, online/asynchronous, and hybrid).
- Offered office hours and one-on-one meetings with students to provide additional support and guidance.
- Developed and graded exams and assessments to evaluate student learning and provide feedback on performance.
- Advised and mentored students on navigating academic and professional goals with support and guidance.
- Planned and delivered lectures and course materials to communicate course content and provide students with subject matter knowledge.
- Kept accurate records of student performance to track student progress and provide feedback on performance.
- Created and maintained course websites and materials to provide students with easy access to course materials and resources.
- Checked assignments, proctored tests and provided grades according to university standards.
- Devised and implemented strategies for engaging students in class discussions.
Fraud Specialist
Zions Bancorporation
08.2018 - 07.2020
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Custodian
University Of Utah
01.2018 - 08.2018
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Student Office Assistant
Weber State University
10.2016 - 01.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Assisted with organizing events and meetings to maximize capacity and keep event venues running smoothly.
Call Center Service Representative
Zions Bancorporation
01.2015 - 10.2016
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Master of Fine Arts (MFA) - English/Creative Writing
University of New Mexico
05.2023
Bachelor of Arts (BA) - English/Creative Writing
Weber State University
05.2018
Associate of Arts (AA) - English
Salt Lake Community College
Skills
- Verbal and written communication
- Active listening
- Teamwork/collaboration
- Time management
- Problem-solving
- Attention to detail
- Flexibility
- Creativity
- Strong work ethic
- Serving diverse communities
- Higher education
- Instructional strategies
- Digital literacy (including Microsoft Office)
- Customer service
- Sales
Additional Information
- AWARDS , Patricia Clark Smith TA Teaching Award in Creative Writing, May 2022, University of New Mexico English 2017 – 18 AHA! Scholarship, December 2018, Weber State University Lindquist College of Arts and Humanities
Timeline
Graduate Instructor
University of New Mexico
08.2020 - 05.2023
Fraud Specialist
Zions Bancorporation
08.2018 - 07.2020
Custodian
University Of Utah
01.2018 - 08.2018
Student Office Assistant
Weber State University
10.2016 - 01.2018
Call Center Service Representative
Zions Bancorporation
01.2015 - 10.2016
Master of Fine Arts (MFA) - English/Creative Writing
University of New Mexico
Bachelor of Arts (BA) - English/Creative Writing
Weber State University
Associate of Arts (AA) - English
Salt Lake Community College
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