Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tyler M. Richardson

Mansfield,OH

Summary

Dynamic Operations Manager with a proven track record at Topgolf, excelling in multi-department operations and team leadership. Achieved a 60% reduction in staff turnover through effective mentorship while managing a $22M budget. Expert in event planning and guest satisfaction, driving revenue growth and fostering a collaborative team culture.

Overview

10
10
years of professional experience

Work History

Hospitality Manager I Food & Beverage Manager | Golf Services Manager | Executive Chef

Topgolf (4 locations across 4 states)
08.2018 - 08.2025
  • Oversee daily operations for a 65,000 sq ft entertainment venue while serving over 1 million guests annually
  • Managed an operational budget of $22M, while exceeding financial goals through proactive cost control and strategic forecasting
  • Led a team of 200+ employees across multiple departments, fostering the Topgolf core values and reduced staff turn over by 60% through professional development and mentorship
  • Collaborated directly with the events sales team and oversaw both front of house and culinary operations exceeding $7 million in banquet event revenue
  • Experienced in new venue openings and training teams of up to 300+ associates
  • Streamlined inventory management and procurement processes, resulting in a 10% reduction in costs equating to $100,000 annually
  • Maximized software and technology resources such as Salesforce, Workday, Netchef, Microsoft applications to track and improve KPI’s across multiple departments

Front of House Manager

101 Beer Kitchen
Gahanna & Westerville, OH
03.2015 - 08.2018
  • Launched a successful craft cocktail program and maintained deep knowledge of craft beer.
  • Created memorable guest experiences by connecting personally with visitors and fostering a welcoming environment.
  • Managed inventory, purchasing, and vendor relationships to control costs effectively.
  • Built a collaborative team culture through hands-on leadership and mentorship.
  • Developed staffing schedules that matched projected sales and business needs.

Education

High School -

Watkins Memorial High School
Etna, OH
06-2009

Bachelor of Arts - Criminal Justice, Media Communication

Muskingum University
New Concord, OH
05-2014

Skills

  • Multi-Department Operations
  • Team Leadership
  • Revenue management
  • P&L Management
  • Budget management
  • Staff Training
  • Leadership Development
  • Event Planning
  • Event Execution
  • Guest satisfaction tracking
  • Cost Control
  • Inventory Management
  • Food safety regulations

References

  • Mark Rhodes, Topgolf Director of Operations, (919) 452-7883
  • Lori Sucic, Topgolf Operations Manager, (256) 694-6823
  • Brian Alder, Former Owner, BAR1 Motorsports, (614) 284-3732

Timeline

Hospitality Manager I Food & Beverage Manager | Golf Services Manager | Executive Chef

Topgolf (4 locations across 4 states)
08.2018 - 08.2025

Front of House Manager

101 Beer Kitchen
03.2015 - 08.2018

High School -

Watkins Memorial High School

Bachelor of Arts - Criminal Justice, Media Communication

Muskingum University

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