Human Resources
Tyler Muniz
Summary
Experienced with healthcare management, focusing on improving patient care and operational efficiency. Utilizes strategic planning and team coordination to achieve organizational goals. Track record of implementing effective healthcare policies and enhancing service quality.
Overview
1
1
Certificate
5
5
years of professional experience
Skills
- Customer service
- Data entry
- Microsoft Office
- Office Administration
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Dedicated team player
- Deadline oriented
- Recruiting and sourcing
- Training and onboarding
Certification
- Social Media Marketing, Hub Spot - May 2023-June 2025
- Q1 101: Introduction to Health Care Improvement, Institute for Healthcare Improvement - August 2023
- Social and Behavioral Research, CITI Program - October 2023 - October 2026
Timeline
Resident Service Coordinator
Brightview Senior Living
05.2024 - Current
Talent Acquisition Intern
Johns Hopkins Health System
01.2024 - 05.2024
Administrative Assistant
Bozzuto Management Company
08.2022 - 02.2023
Concierge
Dweck Industries
03.2022 - 09.2022
Assistant Manager
TLAM, L.L.C
02.2022 - 01.2024
Patient Services Coordinator
Callender Dermatology & Cosmetic Center
10.2019 - 03.2022
- Social Media Marketing, Hub Spot - May 2023-June 2025
- Q1 101: Introduction to Health Care Improvement, Institute for Healthcare Improvement - August 2023
- Social and Behavioral Research, CITI Program - October 2023 - October 2026
Master of Science - Human Resources Management
University of Maryland Global Campus
Bachelor of Science - Health Care Management
Towson University
Education
Master of Science - Human Resources Management
University of Maryland Global Campus
Hyattsville, MD05-2026
Bachelor of Science - Health Care Management
Towson University
Towson, MD05-2024
Work History
Resident Service Coordinator
Brightview Senior Living
05.2024 - Current
- Developed strong relationships with community partners to enhance available resources for residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Conducted thorough orientations for new hires to foster familiarity with the community''s policies, services, and amenities.
Talent Acquisition Intern
Johns Hopkins Health System
01.2024 - 05.2024
- Managed applicant tracking system to ensure accurate data entry and timely updates on candidate status.
- Implemented creative recruiting tactics such as social media outreach and targeted email campaigns, expanding reach among potential applicants.
- Conducted initial resume screenings and phone interviews, narrowing down the pool of qualified candidates for hiring managers'' review.
- Provided valuable input during team meetings to discuss strategies for attracting diverse candidates and fostering an inclusive environment.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
Assistant Manager
TLAM, L.L.C
02.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service.
Administrative Assistant
Bozzuto Management Company
08.2022 - 02.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
Concierge
Dweck Industries
03.2022 - 09.2022
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Patient Services Coordinator
Callender Dermatology & Cosmetic Center
10.2019 - 03.2022
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
Interests
Health Care Adminstration/Management
Languages
English
Native or Bilingual
Portuguese
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsCareer advancementPersonal development programs401k matchSoftware
Yardi
Success Factors
Microsoft Office
Excel
Quickbooks
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