ROBERT TYLER MURRELL
Glen Allen,VA
Summary
Diligent and dependable [Job Title] with exceptional customer service skills and polite, professional demeanor. Works effectively within teams to provide excellent food service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Dining Server/Dining Supervisor
Imperial Village
04.2016 - 12.2022
- Enhanced customer dining experience by providing attentive, friendly, and efficient service.
- Maintained a clean and organized dining area for an enjoyable and comfortable atmosphere.
- Assisted with special events and large parties, ensuring smooth operations and guest satisfaction.
- Collaborated with kitchen staff for accurate order preparation and timely delivery to guests.
- Handled cash transactions accurately, processing payments quickly for increased customer turnover rate.
- Managed challenging situations professionally, resolving any guest complaints or issues promptly.
- Contributed to teamwork efforts in the restaurant, supporting both front-and back-of-house team members as needed.
- Efficiently managed multiple tables simultaneously while consistently delivering superior customer service experiences.
- Assisted in inventory management tasks such as stocking supplies and updating daily specials boards accurately.
- Mastered restaurant point-of-sale software usage for faster order entry processes that improved overall efficiency.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted customers with carry-out service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Academic diploma -
Goochland High School
Goochland, Virginia01.2016
Skills
- Point of Sale (POS) system – orders/money/charge to correct accounts – handle all forms of payments
- Handle money, balance tills, process credit card payment batches and prepare bank deposits, maintaining 95% accuracy
- Scheduling shifts
- Email, Word, Excel, and various social media platforms
- Handles money deposits
- Room Service
- Order Preparation
- Multitasking Abilities
- Customer Service
- Stress Management
- Professional Appearance
- Conflict Resolution
- Patience and Empathy
- Teamwork and Collaboration
- Problem Solving
- Decision Making
- Positive Attitude
- Attention to Detail
- Cash Handling
- Cleanliness and Hygiene
- Reliable and Responsible
Certification
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- Medical Terminology
- Anatomy
- Some Knowledge of Medical Billing and Coding
Timeline
Dining Server/Dining Supervisor
Imperial Village
04.2016 - 12.2022
Academic diploma -
Goochland High School
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