Tyler Mustafa
Queens,NY
Summary
With over two years of experience managing and operating a private practice pediatric office as a front desk receptionist. Extremely motivated and eager to grow professionally (hopefully with you on this journey). Looking to apply my experience at your company!
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Private Practice
02.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated..
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system (3) to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained over 2500+ files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Sports Trainer
Track Team
06.2019 - 08.2020
- Assessed physical and physiological conditions of athletes to determine eligibility for competition.
- Delivered emergency care for injured athletes on field or at sporting events.
- Educated athletes on importance of proper nutrition, rest and hydration.
- Liaised between athletes, coaches and doctors to coordinate appointments and support wellness.
- Coordinated care with team doctors, athletes, families and coaches.
- Skilled at working independently and collaboratively in team environments.
Voluntary Worker
Private Practice
01.2017 - 01.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Assisted with event coordination and on-site support.
- Drafted emails, wrote memos, created contracts and prepared other communications.
- Participated in over 30 volunteer orientations and training sessions to learn about organizational changes and mission updates.
Education
MBA - Business And Psychology
SUNY Oswego
Oswego, NY07.2025
Skills
- Business Administration
- Travel Coordination
- Customer Service
- Verbal and Written Communication
- Hospitality Service
- Conflict Management
- Sensitive Information Handling
- Telephone Etiquette
- Researching Skills
- Front Desk Operations
- Effective Planning
- Scheduling Management
- Critical Thinking
- Manage Files
Timeline
Front Desk Receptionist
Private Practice
02.2020 - Current
Sports Trainer
Track Team
06.2019 - 08.2020
Voluntary Worker
Private Practice
01.2017 - 01.2020
MBA - Business And Psychology
SUNY Oswego
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