Tyler Nathan
Dearborn,MI
Summary
Dedicated professional with a robust background in customer service and quality analysis. Proven ability to assess service quality, prepare detailed reports, and effectively resolve compliance issues. Committed to enhancing customer experiences through effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Analyst
Qualfon-USAA
Highland Park, MI
08.2024 - Current
- Reviewed call recordings to assess adherence to company standards.
- Prepared detailed reports on service quality trends and issues.
- Worked closely with operational staff to resolve technical and compliance issues impacting the delivery of services.
Customer Service Representative
Qualfon-DTE
Highland Park, MI
06.2023 - 08.2024
- Managed high-volume inbound calls to address customer inquiries and concerns.
- Utilized CRM software to log customer interactions and track issue resolutions.
- Resolved customer complaints efficiently, ensuring a positive experience for all callers.
Customer Service Representative
Qualfon-Life Lock
Highland Park, Michigan
03.2023 - 06.2023
- Assisted customers with product inquiries and service requests pertaining to identity theft protection.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Educated customers on promotions and special offers to enhance their experience.
Sales Representative
Green Choice Energy/Resident's Energy
Detroit, MI
09.2022 - 02.2023
- Door to door customer service sales enrolling potential clients in an energy savings program towards their consumer/utility bills.
- Educated customers on promotions and special offers to enhance their experience.
- Provided accurate information about products and services.
Customer Service Representative
Teleperformance
Warren, Michigan
01.2020 - 04.2022
- Resolved customer inquiries related to General Motors (vehicle and warranty related concerns) using effective communication and problem-solving skills.
- Managed high-volume inbound calls to address customer inquiries and concerns.
- Documented call details and escalated complex issues to the appropriate departments.
Education
High School Diploma -
Maple Heights
Maple Heights, Ohio06-2010
Some College (No Degree) - Telecommunications
Bowling Green State University
Bowling Green, OhioSkills
- Customer Relationship Management
- Team Collaboration
- Time Management
- Communication Skills
- Software Proficiency
- Multi-task Management
- Friendly, positive attitude
Affiliations
- Ohio Army National Guard/Veteran
Certification
- Property and Casualty License
Timeline
Quality Analyst
Qualfon-USAA
08.2024 - Current
Customer Service Representative
Qualfon-DTE
06.2023 - 08.2024
Customer Service Representative
Qualfon-Life Lock
03.2023 - 06.2023
Sales Representative
Green Choice Energy/Resident's Energy
09.2022 - 02.2023
Customer Service Representative
Teleperformance
01.2020 - 04.2022
High School Diploma -
Maple Heights
Some College (No Degree) - Telecommunications
Bowling Green State University
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