Tyler Neilsen
Elkhorn,NE
Summary
Efficiency-driven professional with diligent approach to handling sensitive financial, client and office records. Respectful and well-spoken with team members and clients. Knowledge of streamlining offices and working closely with teammates for effective office management. Committed to organization and functionality.
Overview
5
5
years of professional experience
Work History
Research Investigations - Client Service Analyst
FiservInc
Omaha, NE
05.2019 - 11.2021
- Managed billing process of merchant portfolios valued $100k+
- Helped lead large portfolio wide update installations
- Made routine and custom updates to company digital mainframe
- Helped test new company website and programs before being made operational
- Worked with external merchant representatives to address customer needs.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Prepared, completed and processed customer account forms and database changes.
- Upheld privacy and security requirements established by regulatory agencies.
IT Infrastructure- Student Worker
University Of Nebraska Medical Center
Omaha, NE
01.2018 - 06.2019
- Logged large quantities of hardware in database software such as Microsoft Access
- Prepared hardware for large installations projects
- Managed/Organized controlled access IT Infrastructure storerooms
- Successfully met all assigned deadlines
Wellness Consultant
Complete Nutrition
Omaha, NE
10.2016 - 08.2017
- Served as a consultant at the nationwide flagship store
- Provided onsite training for company chief executives as well as potential franchise owners and other investors.
- Built long-term relationships with clients through effective selling, dynamic response and genuine communication.
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
Agent Assistant
Midwest Financial And Insurance Services
Norfolk, NE
05.2016 - 09.2016
- Contacted private individuals or by telephone to solicit sales.
- Set up new accounts and listed personal, demographic and payment information in the system.
- Solicited to sell Medicare Supplements, Life Insurance, Dental Vision and Hearing plans to meet needs of eligible consumers.
- Made appointments with interested customers according to schedule availability.
Education
Business Administration/ Religious Studies
University of Nebraska At Omaha
Omaha, NESkills
Extensive experience with Excel, Outlook, Word, PowerPoint
Professionalism and strong work ethic
Oral and written communication skills
Critical thinking and problem solving
Timeline
Research Investigations - Client Service Analyst
FiservInc
05.2019 - 11.2021
IT Infrastructure- Student Worker
University Of Nebraska Medical Center
01.2018 - 06.2019
Wellness Consultant
Complete Nutrition
10.2016 - 08.2017
Agent Assistant
Midwest Financial And Insurance Services
05.2016 - 09.2016
Business Administration/ Religious Studies
University of Nebraska At Omaha