Tyler Nielsen
Omaha,NE
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Carrier Sourcing Project Manager
Kirsch Transportation Services, Inc.
Omaha, Nebraska
04.2024 - Current
- Sourced new carriers and developed long-term partnerships to enhance carrier network
- Analyze quotes and negotiate to improve margins
- Managed internal and external relationships while optimizing technology to expand carrier network
- Verify and facilitate new carrier onboarding
- Delivered exceptional customer service to carriers and dispatchers, fostering positive communication
Corporate Safety Specialist
Werner Enterprises
03.2023 - 04.2024
- Investigated accidents to determine root cause and develop preventive measures to avoid reoccurrence.
- Monitored FMCSA compliance across driver files, logs, and safety records.
- Maintained accurate records of all safety-related incidents and investigations in accordance with company policies.
Customer Service Representative
Cox Communications
02.2019 - 03.2023
- Resolved customer service concerns via phone, chat, and email, ensuring customer satisfaction and timely issue resolution.
- Maintained calm and professionalism in stressful situations, successfully diffusing tensions and enhancing customer experience.
- Scheduled service appointments and coordinated technician visits to fulfill customer needs promptly.
Assistant Aquatics Director
Twin Rivers YMCA
05.2016 - 01.2019
- Trained aquatics staff on rescue skills, guest service, and facility standards
- Supervised lifeguard schedules and daily coverage across Twin Rivers YMCA facilities
- Managed budgeting process for aquatics department expenses.
Lifeguard
Twin Rivers YMCA
05.2015 - 01.2019
- Responded to aquatic emergencies using CPR, AED, and rescue skills.
- Enforced pool policies with members, guests, and youth participants.
- Completed incident reports and shift logs for aquatics supervision.
Education
Bachelors of Science - Psychology
University of Nebraska At Omaha
Omaha, NE05-2021
High School Diploma -
Douglas County West
Valley, NE05-2015
Skills
- Strong data analysis
- Relationship management
- Exceptional customer service
- Attention to detail
- Incident reporting
- Adaptability and flexibility
- Multitasking Abilities
- Conflict resolution
- Effective communication
- Interpersonal collaboration
Timeline
Carrier Sourcing Project Manager
Kirsch Transportation Services, Inc.
04.2024 - Current
Corporate Safety Specialist
Werner Enterprises
03.2023 - 04.2024
Customer Service Representative
Cox Communications
02.2019 - 03.2023
Assistant Aquatics Director
Twin Rivers YMCA
05.2016 - 01.2019
Lifeguard
Twin Rivers YMCA
05.2015 - 01.2019
Bachelors of Science - Psychology
University of Nebraska At Omaha
High School Diploma -
Douglas County West