Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Nordell

MESA,Arizona

Summary

Accomplished in enhancing operational efficiency and customer satisfaction, my tenure at Carvana leveraged analytical skills and problem-solving to streamline processes and improve service delivery. Expert in data analysis and team collaboration, I significantly contributed to achieving strategic goals and optimizing workforce productivity, demonstrating a keen attention to detail and a results-driven approach.

Overview

15
15
years of professional experience

Work History

Network Operations Coordinator

Carvana
03.2024 - Current
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.

Sr. Analyst, Planning and Scheduling

Concentrix, A SYNNEX Corporation
12.2017 - 02.2024
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Improved customer satisfaction, ensuring adequate staffing levels during peak business hours.
  • Optimized workforce schedules by analyzing historical data and forecasting future trends.
  • Streamlined WFM processes for enhanced efficiency and productivity across the organization.
  • Developed custom reports to provide management with valuable insights into workforce performance metrics.
  • Collaborated with HR on recruitment strategies to attract top talent and maintain optimal staffing levels.
  • Implemented innovative scheduling techniques to maximize staff utilization while minimizing operational costs.
  • Provided ongoing training and support to WFM team members, enhancing overall team competency and performance.
  • Conducted regular audits of WFM data integrity, ensuring accurate reporting and analysis capabilities.
  • Established strong relationships with department heads, collaborating on workforce planning initiatives to meet organizational goals.
  • Managed intraday staffing adjustments, responding quickly to changes in call volume or service level requirements.
  • Drove continuous improvement efforts within the WFM team, identifying opportunities for process enhancements and implementing best practices.

Manager

Fairway Market
06.2015 - 09.2017
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager

Seven Eleven
04.2010 - 05.2015
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Diploma -

Chandler High School
Chandler, AZ

Skills

  • Analytics Program Experience
  • Performance Monitoring
  • Knowledge of Business Operations
  • Client Management
  • Report Generation
  • Capacity Planning
  • Data Analysis
  • Performance Metrics
  • Analytical Skills
  • Multitasking
  • Customer Service
  • Quality Assurance
  • Statistical Modeling
  • Team Collaboration
  • Real-time Monitoring
  • Time Management
  • Problem Solving
  • Attention to Detail

Timeline

Network Operations Coordinator

Carvana
03.2024 - Current

Sr. Analyst, Planning and Scheduling

Concentrix, A SYNNEX Corporation
12.2017 - 02.2024

Manager

Fairway Market
06.2015 - 09.2017

Manager

Seven Eleven
04.2010 - 05.2015

Diploma -

Chandler High School

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Tyler Nordell