Tyler Nordell
MESA,Arizona
Summary
Accomplished in enhancing operational efficiency and customer satisfaction, my tenure at Carvana leveraged analytical skills and problem-solving to streamline processes and improve service delivery. Expert in data analysis and team collaboration, I significantly contributed to achieving strategic goals and optimizing workforce productivity, demonstrating a keen attention to detail and a results-driven approach.
Overview
15
15
years of professional experience
Work History
Network Operations Coordinator
Carvana
Tempe, AZ
03.2024 - Current
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
Sr. Analyst, Planning and Scheduling
Concentrix, A SYNNEX Corporation
Tempe, AZ
12.2017 - 02.2024
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Improved customer satisfaction, ensuring adequate staffing levels during peak business hours.
- Optimized workforce schedules by analyzing historical data and forecasting future trends.
- Streamlined WFM processes for enhanced efficiency and productivity across the organization.
- Developed custom reports to provide management with valuable insights into workforce performance metrics.
- Collaborated with HR on recruitment strategies to attract top talent and maintain optimal staffing levels.
- Implemented innovative scheduling techniques to maximize staff utilization while minimizing operational costs.
- Provided ongoing training and support to WFM team members, enhancing overall team competency and performance.
- Conducted regular audits of WFM data integrity, ensuring accurate reporting and analysis capabilities.
- Established strong relationships with department heads, collaborating on workforce planning initiatives to meet organizational goals.
- Managed intraday staffing adjustments, responding quickly to changes in call volume or service level requirements.
- Drove continuous improvement efforts within the WFM team, identifying opportunities for process enhancements and implementing best practices.
Manager
Fairway Market
320 W Brown Rd Mesa Az 85210
06.2015 - 09.2017
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Seven Eleven
815 S Alma School Rd, Mesa, AZ 85210
04.2010 - 05.2015
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Diploma -
Chandler High School
Chandler, AZSkills
- Analytics Program Experience
- Performance Monitoring
- Knowledge of Business Operations
- Client Management
- Report Generation
- Capacity Planning
- Data Analysis
- Performance Metrics
- Analytical Skills
- Multitasking
- Customer Service
- Quality Assurance
- Statistical Modeling
- Team Collaboration
- Real-time Monitoring
- Time Management
- Problem Solving
- Attention to Detail
Timeline
Network Operations Coordinator
Carvana
03.2024 - Current
Sr. Analyst, Planning and Scheduling
Concentrix, A SYNNEX Corporation
12.2017 - 02.2024
Manager
Fairway Market
06.2015 - 09.2017
Manager
Seven Eleven
04.2010 - 05.2015
Diploma -
Chandler High School