TYLER NORRIS
San Diego,CA
Summary
Dynamic and results-driven professional with a proven track record at HOUZZ, enhancing customer engagement and increasing sales by overhauling lead generation techniques. Expert in Salesforce and adept at relationship building, I excel in fast-paced environments, demonstrating a 20% increase in successful client meetings through effective time management and communication skills.
Overview
5
5
years of professional experience
Work History
Substitute Teacher, K-12
Middle Township School District
Cape May Court House, NJ
09.2021 - Current
- Organized educational games or projects that reinforce concepts taught in class.
- Explained assignments and relayed information from lead teacher.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Encouraged student participation and active learning in the classroom.
- Graded student assignments and exams and discussed results.
- Collaborated with regular teachers to ensure continuity of instruction.
- Instructed small groups or individual students who need extra help or attention.
- Provided notes and reports on school day activities to primary teacher.
- Provided classroom instruction following regular teacher's lesson plans.
SALES DEVELOPMENT REP
HOUZZ
01.2024 - 08.2024
- Ensured customers received quality customer service, reducing the likelihood of negative customer reviews
- Attended job training events, including courses, symposiums, and workshops that improved job performance
- Overhauled lead generation techniques, increasing the number of new customers
- I cold-called over 80 potential customers per shift, providing pertinent information that resulted in a higher sign-up rate.
- Coordinated and set up 30 sales calls per week with prospective clients, ensuring optimal timing and follow-up
- 70% of follow-up customers were outbound leads created and put into Salesforce
- Ensured timely follow-ups and managed scheduling conflicts, leading to a 20% increase in successful client meetings
- Conducted initial outreach and qualification of leads, scheduling follow-up calls for senior sales team members
OWNER
One In Wins LLC
05.2021 - 10.2023
- Increased sales revenue by 10%
- Interviewed and hired new employees
- Created and managed weekly employee schedules
- Conducted sales training for new staff
- Implemented strategies to exceed previous year's sales
- Oversaw inventory management
MANAGEMENT TRAINEE
Enterprise Rent-A-Car
01.2020 - 05.2021
- Cultivated partnerships with clients and provided excelled customer service
- Conducted sales and marketing activities to promote car rentals
- Reached out to local businesses for outbound sales opportunities
- Connected with six new businesses to use our services
Education
Bachelor of Science - Business Management, Exercise Science
Cabrini University
Radnor, PA01.2019
Skills
- Team Leadership
- Communication Skills
- Relationship Building
- Time Management
- Sales Strategy Development
- Problem Solving
- CRM Software Proficiency
- Customer Retention
- Client Engagement Strategies
- Proficient in Salesforce
- High Energy with Written and Verbal Communication Skills
- Adaptable to Change
- Driven to Succeed
- Inbound Sales
- Outbound Sales
Timeline
SALES DEVELOPMENT REP
HOUZZ
01.2024 - 08.2024
Substitute Teacher, K-12
Middle Township School District
09.2021 - Current
OWNER
One In Wins LLC
05.2021 - 10.2023
MANAGEMENT TRAINEE
Enterprise Rent-A-Car
01.2020 - 05.2021
Bachelor of Science - Business Management, Exercise Science
Cabrini University
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