Tyler Olsen

• Providing first-line customer service for students, staff, faculty, and vendors via in-person, phone, and email
• Set up, operation and closing for multiple different workstations (Food Market, Food Buffet, Retail)
• Operating multiple POS systems (Mashgin, Oracle, Micros)
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• Training students, staff and faculty to use AI checkout systems (Mashgin) in Food market
• Maintaining item organization and stocking level
• Maintaining documentation and knowledge articles.

• Provided technical support and maintenance via phone, Chat, Email and Help Desk (ServiceNow) with support for Windows, Mac and Linux, to 350+ users worldwide - resolving hardware, software and network issues
• Configured new machines, completing machine upgrades, and executing maintenance for existing machines
• Researched and solved end user issues and complex department projects
• Handled asset management - conducted inventory checks, reports, and scans to identify equipment (Non-compliant with ISO policy, Out of Warranty, or planned upgrade)
• Primary contact and liaison with vendor support for Dell devices
• Assisted in planning and executing IT Projects
• Participated in formulation of IT policies, procedures, and documentation
• Participated in Daily Stand-up and weekly meetings.

• Greeted customers in-person and via phone.
• Provided customer service in the electronics section.
• Maintained item organization and stock levels.
• Assisted customers with questions and buying needs.
• Collaborated and met with other team members to identify departmental issues
and find solutions.