Tyler O'Malley

• Determined proper course of action for claims processing.
• Analyzed information gathered by investigation and reported findings and recommendations.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Delivered exceptional customer service to policyholders and shippers by communicating important information and patiently listening to issues.
• Mitigated loss of top clients throughout the claims process by providing excellent communication and support throughout the process
• Worked directly with upper management to develop and grow compliance standards to maintain high level relationships with carriers and shippers.

• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.
• Advertised client properties through websites, social media, and real estate guides.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.

• Provided and directed Advanced Life Support to ill and injured people utilizing basic and advanced abilities and techniques.
• Monitored medical and emotional needs of victims of acute illness or injury with goal of reducing mortality and morbidity.
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
• Trained EMTs in basic life support skills, oxygen therapy, and wound care.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.

Managed the schedule and finances of approximately 60 Men's hockey teams.

• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Provided quality communication and customer service throughout all hours of the day to team captains and player personnel, to ensure a smooth and positive experience with the organization.

Trained and mentored elite level athletes between the ages of 14 and 18 to better their athletic performance and themselves as individuals.