Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
4
4
years of professional experience
Work History
Administrative Coordinator
Hugh Lane Wellness Foundation
08.2023 - Current
Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Assisted management with special projects to complete all tasks by deadlines.
Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Maintained office calendars to track important dates and deadlines.
Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Monitored and directed incoming mail and prepared outgoing mail.
Catering Manager
Panera Bread
01.2020 - 08.2023
Met with clients to outline desired goals and prepared quotes for overall catering costs.
Handled catering scheduling, ordered food and planned events.
Promoted catering packages with most profitable outcomes without sacrificing client desires.
Designed catering packages to increase sales and customer experience.
Hired and trained both permanent and temporary staff members.
Motivated staff to perform at peak efficiency and quality.
Developed unique events and special promotions to drive sales.
Patient Service Representative
UPMC Mercy Hospital
03.2019 - 01.2020
Provided exceptional customer service to patients, answering questions and addressing concerns.
Verified insurance eligibility and coverage for patients.
Entered patient demographic and insurance data into electronic medical record system.
Filed and maintained patient records in accordance with HIPAA regulations.
Took copayments and compiled daily financial records.
Answered incoming calls, scheduled appointments and filed medical records.