Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tyler Orff

Palmyra,NY

Summary

Experienced customer service professional with a strong background in IT sales and support. Proven track record of building rapport with clients and resolving their needs efficiently. Skilled team player with a positive attitude and a focus on customer satisfaction. Excels in optimizing processes and delivering high-quality service. Energetic, results-driven, and committed to contributing to company success through exceptional service delivery and relationship building.

Overview

1
1
Certification

Work History

Customer Care Service Representative

T-Mobile


  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Maintained customer records by updating account information.
  • Enhanced team productivity by providing ongoing training and support to new hires.
  • Addressed customer inquiries and resolved their financial or technical concerns with precision and efficiency.

Hotel Night Auditor

Senator Inn & Spa
  • Balanced hotel accounts and resolved discrepancies.
  • Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
  • Set up and entered financial data into spreadsheets using Microsoft Excel and Company Systems
  • Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.

Phone Sales Associate

Walmart
  • Provided personalized assistance to customers in the electronics department, including product recommendations and technical guidance.
  • Demonstrated product knowledge and familiarity with the latest trends in electronics to enhance the shopping experience.
  • Contributed to the store's opening and closing procedures, ensuring smooth operation and thesecurity of high-value merchandise.
  • Collaborated with team members to maintain a clean and organized department, optimizing product visibility and accessibility for customers.
  • Assisted in inventory management tasks, such as restocking shelves and conducting product audits, to support efficient operations.

Electronics Sales Associate

Target
  • Offered each customer top-notch personal service to boost sales and customer satisfaction.
  • Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.

Computer Salesman/Computer Repair Assistant

Staples
  • Boosted computer sales by consistently providing exceptional customer service and product knowledge.
  • Assisted in designing visually appealing store layouts that highlighted featured products effectively.
  • Demonstrated technical knowledge by assisting in computer repair services and troubleshooting.

Education

Bachelor of Arts -

Academy of Art University
San Francisco, CA

High School Diploma -

Mid-Maine Regional Adult Education
Augusta, ME

High School Diploma -

Cony High School
Augusta, ME

Skills

  • Customer Service
  • Data Entry and Reporting
  • Order Processing
  • CRM Software
  • Stock management
  • Account Balancing
  • Safety and security procedures
  • Financial Reporting
  • Data Entry and Reporting
  • Technical issues analysis
  • Network configuration

Certification

Graphic Design Certificate

Languages

Spanish
Elementary

Timeline

Customer Care Service Representative

T-Mobile

Hotel Night Auditor

Senator Inn & Spa

Phone Sales Associate

Walmart

Electronics Sales Associate

Target

Computer Salesman/Computer Repair Assistant

Staples

Bachelor of Arts -

Academy of Art University

High School Diploma -

Mid-Maine Regional Adult Education

High School Diploma -

Cony High School

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Tyler Orff