Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tyler Ottenschot

Kingman,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detailed Data Entry with experience inputting and organizing data in various software and applications, (i.e. MS Office, Quick Books, Service Titan.)

Overview

8
8
years of professional experience

Work History

Yard Supervisor

Canyon State Interprise
Kingman, AZ
09.2022 - Current
  • Maintained accurate records of inventory levels, deliveries, shipments, and other related documents.
  • Presented and explained work orders to team.
  • Provided guidance on operational issues such as maintenance of equipment or inventory control.
  • Prepared reports detailing labor costs, expenses incurred during operations, inventory levels.
  • Analyzed production data to identify areas for improvement in productivity or cost savings.
  • Inspected materials received from vendors for quality assurance purposes.
  • Performed preventive maintenance on yard vehicles by checking fluid levels or inspecting tires regularly.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Checked loaded materials compared to work orders for correctness.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Leveraged Excel and word to input and compile data gathered from various sources.

Customer Service Manager

Safeway
Kingman, AZ
04.2018 - 09.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Recruited and trained new employees to meet job requirements.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Produced thorough, accurate and timely reports of project activities.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Completed day-to-day duties accurately and efficiently.
  • Performed account analysis as required by management.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Maintained and reconciled general ledger accounts.
  • Reconciled computer reports with manually maintained ledgers.
  • Ensured accuracy in all accounting entries and records.

Office Manager

Custom Fundraising Solutions
Gilbert, AZ
04.2018 - 11.2021
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained filing system for records, correspondence and other documents.
  • Organized company fundraising .
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Provided training to new hires on office policies and procedures.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Coded and entered daily invoices with in-house accounting software.
  • Reviewed files and records to obtain information and respond to requests.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Customer Service Representative

South Point Casino & Hotel
Las Vegas, NV
08.2015 - 04.2018
  • Educated customers on special pricing opportunities and company offerings.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved customer service wait times to mitigate complaints.
  • Strengthened customer retention by offering discount options.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Silverado High School
Las Vegas, NV
04-2013

Skills

  • Shipment Verification
  • Personnel Oversight
  • Supply Purchasing
  • Supply Inventory Management
  • Decision-Making
  • Daily Receipts Documentation
  • Schedule Coordination
  • Work Order Explanation
  • Staff Training
  • Material Handling and Moving
  • Word Processing
  • MS Office
  • Forklift Operation
  • Loading and Unloading
  • Positive Attitude
  • Basic Mathematics
  • Attention to Detail
  • Critical Thinking
  • Database Documentation
  • Computer Skills
  • Clear Communication
  • Customer Relations
  • Email and Phone Communication
  • Shipping and Receiving

References

References available upon request.

Timeline

Yard Supervisor

Canyon State Interprise
09.2022 - Current

Customer Service Manager

Safeway
04.2018 - 09.2022

Office Manager

Custom Fundraising Solutions
04.2018 - 11.2021

Customer Service Representative

South Point Casino & Hotel
08.2015 - 04.2018

High School Diploma -

Silverado High School
Tyler Ottenschot