Tyler Parton
Pigeon Forge,TN
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Willow Brook Lodge
05.2019 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Increased customer loyalty with exceptional communication skills and personalized service.
Education
High School Diploma -
Pigeon Forge High School
Pigeon Forge, TN05.2022
Associates Degree in Hospitality Management - Business
Walters State Community College
Sevierville, TN12.2024
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Housekeeping
- Reservations
Timeline
Front Desk Agent
Willow Brook Lodge
05.2019 - Current
High School Diploma -
Pigeon Forge High School
Associates Degree in Hospitality Management - Business
Walters State Community College
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