Tyler Partsch
Charleston,SC
Summary
Driven professional with a background in aviation resource management, customer service, and sales. Proven ability to manage complex data systems, deliver exceptional customer experiences and streamline processes. I am currently pursuing a degree in Cybersecurity and am eager to leverage my analytical and problem-solving skills in a Business Analyst or Customer Success role. Proven ability to handle complex tasks in high-pressure environments, with a track record of maintaining data accuracy, leading teams, and providing top-tier customer support.
Overview
11
11
years of professional experience
Work History
Squadron Aviation Resource Manager (SARM)
US Air National Guard (Title 10)
12.2018 - Current
- Manage aviation training and mission flight data in the Aviation Resource Management System (ARMS) to improve mission safety.
- Perform pre-mission and post-mission checks, ensuring aircrew readiness and flight record accuracy.
- Streamlined mission data access by digitizing 89 flight record folders, reducing retrieval time by 50% and improving mission planning efficiency.
- Audited 2,400+ training and flight hours, achieving 100% compliance with aviation safety standards and enhancing operational readiness for 94 aircrew members.
- Conducted regular audits of existing processes to identify potential inefficiencies or areas where improvements could be made in aviation resource management procedures.
- Certified over 1,000 Go/No-Go reports, maintaining 100% mission availability and safety.
- Organized and led fitness training for 60+ squadron members, fostering a culture of accountability and teamwork while ensuring compliance with fitness standards.
- Completed a 5-level correspondence course ahead of schedule, increasing team productivity.
- Ensured regulatory compliance by staying up-to-date on industry standards and implementing necessary changes to procedures as needed.
- Trained fellow Airmen on post-mission procedures and SKYNET system, ensuring consistent, accurate documentation.
- 40 Hours/Week (Full-Time)
- Security Clearance: DoD Secret
Preferred Customer Service Representative
Bank of America
09.2018 - Current
- Resolved 120+ daily customer inquiries, specializing in credit card fraud resolution and account optimization, consistently achieving a 98% customer satisfaction score.
- Guide customers through mobile banking solutions, troubleshooting issues, and ensuring seamless access to account features
- Demonstrate strong problem-solving skills, resolving complex customer concerns with a focus on ensuring customer satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- 40 Hours/Week (Full-Time)
Sales Associate
Bob Weaver Motor Sports
10.2017 - 10.2018
- Led the sales process for motorsport vehicles, from initial inquiry through to contract completion
- Generated $1.3M in sales through proactive lead management and personalized customer engagement, exceeding monthly sales targets by 15%.
- Managed invoicing, financing contracts, and post-sale customer service, ensuring a smooth and positive customer experience
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- 40 Hours/Week (Full-Time)
Foreclosure Maintenance Specialist
Gordon Development
03.2016 - 09.2018
- Performed various tasks to maintain and preserve foreclosed properties, including winterization, clean-up, repairs, and painting
- Managed logistics for hauling a 16-foot dump trailer, ensuring safe operation and compliance with DOT regulations.
- Increased equipment reliability by implementing a preventative maintenance program.
- Provided emergency after-hours support when needed to address critical breakdowns that affected production schedules.
- 40 Hours/Week (Full-Time)
Assistant Manager
The UPS Store
04.2014 - 03.2016
- Assisted with opening and closing the store, managed daily operations, and supervised staff
- Handled banking and POS systems, ensuring accurate transaction processing
- Managed 100+ PO boxes and provided customer service, addressing inquiries and handling packages
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- 40 Hours/Week (Full-Time)
Education
B.S. - Cybersecurity and Information Assurance
Western Governors University
10.2026
B.S. - Business Management
Southern New Hampshire University
01.2022
Associate’s Degree - undefined
Niagara County Community College
01.2016
High School Diploma - undefined
Sweet Home Central School
01.2012
Skills
- Communication: Exceptional written and verbal communication, adept at explaining technical concepts to non-technical audiences
- Customer Success: Skilled in building customer relationships, resolving issues, and enhancing satisfaction
- Data Management: Experienced in analyzing, auditing, and managing large datasets with precision
- Process Improvement: Proven ability to identify inefficiencies and implement solutions to improve workflows
- Project Coordination: Strong organizational skills focusing on meeting deadlines and delivering quality results
- Time Management: Excellent at prioritizing and managing multiple tasks efficiently
- Team Leadership: Proven leadership skills; motivates, trains, and develops team members
- Organization: Highly organized and methodical in handling complex tasks and data
- Problem-solving: Able to analyze and address challenges, ensuring smooth operations
- Security & Compliance: Knowledgeable in maintaining secure data systems and following regulatory standards
Accomplishments
- Achieved mission success by effectively helping the unit with finding extra funding to purchase mission essential equipment resulting in keeping us in compliance with manpower and efficiency in our everyday tasks.
- Used Microsoft Excel to develop tracking spreadsheets for flying hours and training.
- Achieved the Air and Space Commendation Medal by receiving flight logs and extracting the data of over 44,000 combat and combat support hours with meticulous attention to detail ensuring all data was logged efficiently and accurately.
- Collaborated with a team of 3 unit members in the development of creating data processing that was more efficient and accurate through the Jaspersoft system.
Timeline
Squadron Aviation Resource Manager (SARM)
US Air National Guard (Title 10)
12.2018 - Current
Preferred Customer Service Representative
Bank of America
09.2018 - Current
Sales Associate
Bob Weaver Motor Sports
10.2017 - 10.2018
Foreclosure Maintenance Specialist
Gordon Development
03.2016 - 09.2018
Assistant Manager
The UPS Store
04.2014 - 03.2016
B.S. - Business Management
Southern New Hampshire University
Associate’s Degree - undefined
Niagara County Community College
High School Diploma - undefined
Sweet Home Central School
B.S. - Cybersecurity and Information Assurance
Western Governors University
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