Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Pennewell

Fulfillment Associate. Forbes Listed Restaurant Manager & Associate.
Las Vegas,NV

Summary

Highly efficient Amazon Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Amazon Associate

Amazon
10.2023 - Current
  • Stow Trained
  • Jam Clearing
  • VRC
  • PIT Certified
  • TDR Certified
  • Water Spider
  • Stow Water Spider
  • Outbound Trained
  • All Inbound Roles
  • All Outbound Roles
  • All Stow Roles

Server

Caesars Palace Hotel And Casino
10.2020 - 10.2023
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Hakkasan
01.2019 - 10.2020
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Lead Expeditor

CUT By Wolfgang Puck
01.2014 - 10.2020
  • Trained new expeditors and food runners according to company policies and standards.
  • Addressed supply problems and developed creative solutions to prevent delays.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Delegated and successfully held a top position within the food runner team taking a star role and earning employee of the year along with forbes rated recognition with my timer and role a lone.

Assistant Manager, Food Runner.

Riva & Solaro By Wolfgang Puck
07.2010 - 01.2014
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Processed payments for orders and provided customers with change.
  • Greeted customers and provided outstanding customer service.

Education

High School Diploma -

Desert Oasis High School
Las Vegas, NV
05.2001 -

Skills

    Guest Engagement

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Timeline

Amazon Associate

Amazon
10.2023 - Current

Server

Caesars Palace Hotel And Casino
10.2020 - 10.2023

Server

Hakkasan
01.2019 - 10.2020

Lead Expeditor

CUT By Wolfgang Puck
01.2014 - 10.2020

Assistant Manager, Food Runner.

Riva & Solaro By Wolfgang Puck
07.2010 - 01.2014

High School Diploma -

Desert Oasis High School
05.2001 -

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Tyler PennewellFulfillment Associate. Forbes Listed Restaurant Manager & Associate.