Tyler Pennewell
Fulfillment Associate. Forbes Listed Restaurant Manager & Associate.
Las Vegas,NV
Summary
Highly efficient Amazon Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Amazon Associate
Amazon
10.2023 - Current
- Stow Trained
- Jam Clearing
- VRC
- PIT Certified
- TDR Certified
- Water Spider
- Stow Water Spider
- Outbound Trained
- All Inbound Roles
- All Outbound Roles
- All Stow Roles
Server
Caesars Palace Hotel And Casino
10.2020 - 10.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Hakkasan
01.2019 - 10.2020
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Lead Expeditor
CUT By Wolfgang Puck
01.2014 - 10.2020
- Trained new expeditors and food runners according to company policies and standards.
- Addressed supply problems and developed creative solutions to prevent delays.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Delegated and successfully held a top position within the food runner team taking a star role and earning employee of the year along with forbes rated recognition with my timer and role a lone.
Assistant Manager, Food Runner.
Riva & Solaro By Wolfgang Puck
07.2010 - 01.2014
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Processed payments for orders and provided customers with change.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NV 05.2001 -
Skills
Guest Engagement
Food Running
Professional Appearance
Strong Work Ethic
TDR Trained
DSI Training
Jam Clearing
ARSAW Jam Clearing
VRC
Stow Water Spider
All Inbound Positions Acquired
All Outbound Positions Trained
Cash Handling
Workplace Safety
Timeline
Amazon Associate
Amazon
10.2023 - Current
Server
Caesars Palace Hotel And Casino
10.2020 - 10.2023
Server
Hakkasan
01.2019 - 10.2020
Lead Expeditor
CUT By Wolfgang Puck
01.2014 - 10.2020
Assistant Manager, Food Runner.
Riva & Solaro By Wolfgang Puck
07.2010 - 01.2014
High School Diploma -
Desert Oasis High School
05.2001 -