Tyler Penney
Cherry Valley,IL
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
10.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista/Backwaiter/Host
Franchesco's
03.2020 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Barista
Starbucks
01.2022 - 10.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Intern
State Representative Dave Vella
05.2021 - 08.2021
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Education
Bachelor's - Business
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Rockford Lutheran
Rockford, IL05.2021
Skills
- Up-Selling
- Exceptional Customer Service
- Safe Food Handling Practices
- POS Systems
- Beverage Preparation
- Menu Memorization
- Friendly and Outgoing
- Performance Improvement
Certification
- ASU CA100: Starbucks Coffee Academy 100, Starbucks Global Academy - June 17th, 2023.
- ASU CA200: Starbucks Coffee Academy 200, Starbucks Global Academy - June 17th, 2023.
- ASU CA300BC: Starbucks Coffee Academy 300: Brew and Craft, Starbucks Global Academy - June 17th, 2023.
- ASU CA300OE: Starbucks Coffee Academy 300: Origin and Ethical Sourcing, Starbucks Global Academy - June 17th, 2023.
- ASU CA300RB: Starbucks Coffee Academy 300: Roast and Blend, Starbucks Global Academy - June 17th, 2023.
Timeline
Barista
Starbucks
10.2022 - Current
Barista
Starbucks
01.2022 - 10.2022
Intern
State Representative Dave Vella
05.2021 - 08.2021
Barista/Backwaiter/Host
Franchesco's
03.2020 - 12.2022
Bachelor's - Business
Arizona State University
High School Diploma -
Rockford Lutheran
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