Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

TYLER PETERMAN

Waterford

Summary

Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

Americinn by Wyndham
09.2024 - Current
  • Effective budgeting and cost management to see a 9% YOY revenue increase. My customer relations skills increased retention by 15% and an increased in daily booking rates of $33/day.
  • Reduced expenditure by 24% compared to pervious year.
  • Developed specific goals and plans to prioritize and accomplish daily work for staff.
  • Trained and supervised new front desk staff members, providing guidance and coaching as needed to allow for seamless workflow.
  • Reviewed daily front office work and activity reports generated by night audits, house accounts, and business accounts.
  • Supported same-day selling procedures to maximize room revenue and property occupancy.
  • Proactively addressed customer inquiries and complaints, resolving conflicts and promoting a positive customer experience.
  • Utilized advanced software to create and maintain accurate customer records, reservations, large client outings, complaints, and brand accounts.

Hotel Front Desk Supervisor

AmericInn by Wyndham
09.2022 - 09.2024
  • Supervised front desk operations, ensuring exceptional guest service and satisfaction.
  • Trained and mentored new staff on hotel policies and customer service standards.
  • Coordinated room assignments, optimizing occupancy rates and enhancing guest experiences.
  • Implemented efficient check-in/check-out processes, reducing wait times for guests.

College Student

College Student, Grand Rapids Community College
01.2021 - Current
  • I've completed 80 credit hours
  • I learned how to work in a group setting via Zoom to accomplish set goals
  • I've lead study groups working towards completion of projects
  • Collaborated with peers to develop study groups, improving academic performance and teamwork skills.
  • Conducted research for coursework projects, ensuring accuracy and adherence to guidelines.
  • Utilized time management skills to balance academic responsibilities with extracurricular commitments.
  • Assisted in organizing campus events and activities to enhance student engagement.

Education

OTPA -

Grand Rapids Community College

Highschool Diploma - Occupational Therapist

Virtual Success
Stanton, MI
08-2027

Skills

  • Cash handling and management
  • Skilled problem solver
  • Staff training and development Excellent work ethic
  • Efficient multi-tasker Superior attention to detail
  • Customer relationship management (CRM)
  • In depth knowledge of Zoom
  • Native or Bilingual Proficiency
  • Professional Working Proficiency
  • Staff management
  • Inventory control
  • Operations management
  • Staff development

Accomplishments

  • Achieved Wyndham Best by completing sales goals with accuracy and efficiency.
  • Supervised team of 15 staff members.
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual
French
Professional Working
Arabic
Elementary

Timeline

Assistant General Manager

Americinn by Wyndham
09.2024 - Current

Hotel Front Desk Supervisor

AmericInn by Wyndham
09.2022 - 09.2024

College Student

College Student, Grand Rapids Community College
01.2021 - Current

OTPA -

Grand Rapids Community College

Highschool Diploma - Occupational Therapist

Virtual Success

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