Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Tyler Peters

Tremonton,UT

Summary

A dedicated professional with extensive experience in customer service and team leadership. Skilled in communication, conflict resolution, and employee development, I am passionate about creating supportive work environments and enhancing team performance. I am eager to apply my leadership and interpersonal skills to support HR initiatives and contribute to organizational success.

Overview

10
10
years of professional experience

Work History

Insurance Agent

Liberty Mutual
Logan , UT
04.2022 - 12.2024
  • Responded to customer inquiries and problems to promote great service.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Promptly responded to reported claims by communicating with customers and reporting information.
  • Answered insurer questions regarding policyholders.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Researched insurance plans to find good options for clients' needs.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Defined and determined cause of problem to identify, prioritize and select alternatives.
  • Maintained records and charts to track and report progress of process improvements.

Mortgage Loan Originator

Rocket Mortgage
Logan , UT
08.2021 - 04.2022
  • Complied applications and paperwork and double-checked for accuracy.
  • Originated loans and assisted senior-level credit officers with complex loan applications.
  • Monitored loan serving agreements and loan covenants to ensure compliance.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Identified valuable solutions for customers with credit problems.
  • Spent ample time with each applicant to break down complex information into terms that easy to understand.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.

Lead Solution Specialist

Verizon
Chandler , AZ
09.2018 - 07.2021
  • Provided exceptional customer service while maintaining effective communication across team members, addressing customer concerns and offering solutions.
  • Explained the latest promotions, sales incentives, and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Upheld Monthly/Yearly RiS scores with a career score of 88%.
  • Exceeded monthly/yearly sales goals.
  • Conducted interviews and led the onboarding process for new hires, ensuring smooth Integrion into the team and company culture.
  • Provided quality control to eliminate downtime, and reduce corporate expenses.
  • Strengthened the workflow process by effectively recruiting and training employees to ensure optimal productivity.
  • Mentored and trained new employees, providing guidance on company policies and procedures to ensure consistency.
  • Supported the recruitment team by helping schedule interviews and assisting in the screening process.

Lead Consultant

Go Wireless Verizon
Show Low, AZ
09.2016 - 09.2018
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Monitored inventory and restocked shelves when product orders arrived.
  • Educated customers about policies, contracts and payment amounts.
  • Conducted interviews and led new hires through onboarding process.
  • Trained new employees.
  • Support store manager in scheduling interviews and assisted in screening process of new employees.

Cashier Lead

Zara
Roseville, CA
08.2015 - 08.2016
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Recommended complementary and discounted items to customers to increase sales.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.

Sales Associate/Lead Sales Associate

Tilly's
Roseville, CA
07.2014 - 08.2015
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Created eye-catching merchandise displays to entice customers into store.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Assisted with training, development and mentoring of sales employees.
  • Coached other employees in customer service strategies and successful selling techniques.

Education

High School Diploma -

Oakmont High School
Roseville, CA
05.2013

Some College (No Degree) -

Pima Community College
Tucson, AZ

Skills

  • Application Review
  • Empathy
  • Product Education
  • Wealth Planning
  • Attention to Detail
  • Complaint handling
  • Time Management
  • Account management
  • Leadership
  • Strong Work Ethic
  • Organization
  • Quick Learner
  • Training
  • Data Entry
  • Verbal and Written Communication
  • De-escalation Techniques
  • Conflict Management
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Microsoft Office
  • Workday
  • Kronos

Education and Training

other,other

Timeline

Insurance Agent

Liberty Mutual
04.2022 - 12.2024

Mortgage Loan Originator

Rocket Mortgage
08.2021 - 04.2022

Lead Solution Specialist

Verizon
09.2018 - 07.2021

Lead Consultant

Go Wireless Verizon
09.2016 - 09.2018

Cashier Lead

Zara
08.2015 - 08.2016

Sales Associate/Lead Sales Associate

Tilly's
07.2014 - 08.2015

High School Diploma -

Oakmont High School

Some College (No Degree) -

Pima Community College
Tyler Peters