Tyler Phillips
Olympia,WA
Summary
A Professional Sales major and current Patient Experience Manager with 6 years of sales and customer service experience. Sold business to consumer, business to business, as well as directly managed and mentored a sales team with a great deal of success. Learned how to sell in different industries, with different tactics and organization systems. Looking to forward professional and personal growth with a new company.
Overview
3
3
years of professional experience
Work History
Patient Experience Manager
Morrison Healthcare
2023.09 - Current
- Facilitated a 45 point jump in survey score percentile within my first 90 days
- Personally meet with 60-70 patients every day to ensure service and food quality is as high as possible for every individual
- Engage with nursing staff through fun events and themed dessert items to foster open and positive communication between medical staff and food service
- Ensure caregiver satisfaction is high with rewards centered around the hard work they display on a daily basis
Account Manager - B2B Business Development
Legacy.com Inc.
2022.12 - 2023.09
- Transferred to Tukios' sister company in an internal promotion.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Team Manager
Tukios
2021.06 - 2022.12
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue, increased team's yearly output by 57%.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Managed, trained, and motivated 12-15 employees at a time.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
Education
Bachelor of Science - Professional Sales
Weber State University
Ogden, UT08.2022
Associate of Science - Sales, Merchandising, And Marketing
Weber State University
Ogden, UT08.2022
Skills
- Prospecting and Cold Calling
- Preparing Proposals
- Customer Service and Assistance
- Effective Project Management
- Effective Customer Communication
- Salesforce Software
- Key Relationships
- Team Goals
Timeline
Patient Experience Manager
Morrison Healthcare
2023.09 - Current
Account Manager - B2B Business Development
Legacy.com Inc.
2022.12 - 2023.09
Sales Team Manager
Tukios
2021.06 - 2022.12
Bachelor of Science - Professional Sales
Weber State University
Associate of Science - Sales, Merchandising, And Marketing
Weber State University
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