Tyler Pickens
Amarillo,TX
Summary
Responsible employee with excellent technical, customer service and communication skills. Broad skills in technology coupled with more than five years of experience.
Overview
5
5
years of professional experience
Work History
Lead Technician
TwoFish Technology
06.2022 - Current
- Planned, scheduled, and delegated daily work to a team of technicians.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
Technology Support Specialist
Canyon ISD
11.2021 - 06.2022
- Optimized technology support by providing timely and effective troubleshooting for hardware and software issues.
- Documented support interactions for future reference.
- Assisted faculty and staff in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
IT Technician Intern
TwoFish Technology
11.2019 - 11.2021
- Provided technical support, resolving information technology issues to maximize productivity for team members.
- Delivered assistance and support for team-based projects.
- Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for over 50 clients.
Education
BBA - Computer Information Systems
West Texas A&M University
Canyon, TX05.2021
Skills
- Verbal and written communication
- Complex problem-solving
- Project management
- Relationship building
- Installation and repair
- Time management
- Professional and courteous
- Excellent customer service
Timeline
Lead Technician
TwoFish Technology
06.2022 - Current
Technology Support Specialist
Canyon ISD
11.2021 - 06.2022
IT Technician Intern
TwoFish Technology
11.2019 - 11.2021
BBA - Computer Information Systems
West Texas A&M University
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